Technical Writer

What you can expectAs Zoom’s Global Architect team grows, we are looking for a Content & Creative Technical Writer. You would be responsible for creative problem solving for all of Zoom’s technical sellers.About the TeamIn Zoom’s market, agile content creation is crucial to sellers abilities’ to win deals and quickly fill any gaps. We value a background in content and design to be successful in Zoom’s rapid, results-focused work environment. The right candidate will apply creative skills to solve sales problems alongside a team of technical sales architects.Responsibilities

Managing the scope and creation for external-facing technical sales assets. Work with solutions engineering, leadership, product, and marketing teams to identify and fill documentation gaps

Working with Product Management and Engineering resources to gain a hands-on understanding of product capabilities, limitations, best practices, and considerations

Creating and managing aesthetically-pleasing visuals and standards for technical sales teams to use in documents, architectural and protocol flow diagrams. Break down highly technical concepts into explainable combinations of written text and supporting visuals

Assessing and prioritizing incoming requests, coordinate efforts between Sales, Engineering, Product Management, and Marketing functions to maximize impact and reduce duplication of work

Identifying what information is valuable to the solution engineering team. Determine the best format, channel, and strategy to convey that information for maximum visibility and retention

Preparing communications for distribution so technical sellers can accurately and efficiently convey content and appropriate messaging to their customers and prospects

Working both independently and collaboratively with cross-functional teams while communicating project timelines to team members ​

Creating documentation, organization, and clarity for Solutions Engineers to engage prospects with the right content at the right time

What we’re looking for

3+ years experience in Technical Sales Enablement or Technical Writing

Experience developing and applying visual branding to content

Experience copywriting to create compelling narratives

Experience with Marketing or Sales Enablement

Experience with SaaS Collaboration

Salary Range or On Target Earnings:Minimum:$76,800.00Maximum:$186,200.00In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date: 09/10/24Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (https://careers.zoom.us/benefits) for more information.About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.Our Commitment​We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form (https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&d=1127274756253361) and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.#LI-Remote