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Req ID: RQ147738Type of Requisition: RegularClearance Level Must Be Able to Obtain: SecretPublic Trust/Other Required: NACI (T1)Job Family: Systems AdministrationSkills:Customer Follow-Ups,Customer Service,ITSM,Microsoft Outlook,Organizing MeetingsExperience:1 + years of related experienceUS Citizenship Required:YesJob Description:We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.GDIT Technology Shared Services (TSS) is your place! You make it your own by bringing your ideas and unique perspective to our culture. By owning your opportunity at GDIT, you are helping us ensure today is safe and tomorrow is smarter.The NOC Operator monitors end points and utilizes toolsets to assist with system failures, alerts and generating reports for the GDIT Command Center. Additionally the NOC Operator will support the NOC Team Lead on MIM bridges with scribing, providing escalations and sending out required notifications. This role will be an onsite back half (Thursday-Saturday) night shift in Bossier City, LA. A 10% shift differential will be paid when working nights.The primary duties as assigned for the NOC Operator:
Reacts appropriately to alerts and reports errors as required
Help/Support Team Lead with managing, recording MIM bridges
Performs initial investigation and triage of potential incidents to determine relevancy and urgency
Monitoring of end points on multiple monitoring tools and managing per programs statement of work (SoW).
Creates new incidents for alerts.
Bridge Scribe:
Escalation – Ensuring all needed resources are available on the bridge using a variety of media. i.e. paging, instant messaging, etc
Notification – Create and document triage information from outages within the Major Incident Report (MIR) and send to appropriate distribution lists
ITSM Operations Support (Change, Incident & Problem Management):
Align the Shift Turnover – Control Log report with the current Change Advisory Board (CAB) report
Ensure that Change Requests (CR) in the Turnover Report are listed in their proper programs and status
Ensure the CR inbox is current
Keep archived CR’s filed according to Command Center procedures
Support Incident ticket follow-up or assigning as needed
Create and assign Problem (RCA) tickets as needed
Process Reports – Complete various daily, weekly or monthly reports.
Additional duties as assigned
Required Qualifications and Skills :
High School diploma/GED and 1+ years' of relevant experience.
Must be a U.S. Citizen
Must be able to obtain and maintain a Secret clearance
Louisiana residency within a 60 mile radius of our Bossier City facility
Must be willing to commute to our Bossier City facility
Availability to work any shift during hours of operation (24 hours a day, 7 days a week)
Familiarity with network methodologies, systems methodologies, and IT in general
MS Office Business products (Excel, Outlook, PowerPoint, SharePoint, Word)
Ability to develop and/or recommend analytic approaches or solutions to problems and situations for which information is incomplete or for which no precedent exists
Excellent abilities in decision making, troubleshooting problems, critical thinking and meeting timelines
Excellent customer service skills, written and oral communications skills, reading comprehension, interpersonal skills and the ability to interface with all levels of employees
Ability to adapt to change, maintain composure under stressful conditions
Preferred Qualifications:
Minimum of 0-6 months’ related experience providing support to an enterprise operations center (or NOC), monitoring and managing systems and network using advanced technologies and tools
Minimum of 6 months experience utilizing monitoring tools or related services to monitor alerting devices
Minimum of 12 months’ experience using an ITSM tool for ticketing solutions such as ServiceNow, Remedy, HP Service Manager, or related tool
A+ certification
GDIT IS YOUR PLACE:
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the customer site requirements.We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
Full-time- ID: #50033656
- State: Louisiana Bossiercity 71111 Bossiercity USA
- City: Bossiercity
- Salary: USD TBD TBD
- Showed: 2023-06-01
- Deadline: 2023-08-01
- Category: Et cetera