Answer all incoming calls in less than three rings in a professional and friendly demeanor following Auberge Collection call quality and brand standards.Supports the team’s shared Email Inboxes by sending professional, customized quotes for guests and following up to ensure bookings are curated appropriately.Achieves & exceeds monthly individual & team conversion and revenue goals.Ensures Hub occupancy coverage to maintain a call abandonment of 4% or less. Resolve guest challenges and special requests in a timely manner by coordinating efforts with other departments and Reservations Leadership. Pursues outbound revenue opportunities through our lead management system.Stays up to date with all communication and hotel informationEnsures that appropriate guest follow-up takes place in a timely and proper fashion.Provides detailed notes and comments in the lead management system and PMS regarding guest requests to ensure a quality guest experience.Maintains rate integrity under revenue management strategies, also with Agents.Collaborates with Leisure Sales Specialist in responding to Leisure inquiries in their absence and shared oversight of the Email Inboxes.  Assists with manual entry of VIP and Marketing reservations as needed.Completes month-end and Deposit Ledger reconciliations as needed.Strives to maintain a standard of 80% or higher on shop calls as well as instill best practices and learnings with the team of Reservation Agents.Assists in maximizing hotel room revenue and occupancy numbers.Participates in reservations sales training, familiarization trips to all hotels as scheduled.Participates in department meetings as scheduled.Oversees daily tasks and participates on the completion of the Reservations Checklist.Must be willing to work a flexible schedule, including weekends, and holidays.  Must be a cultural ambassador and participate positively in a sales team environment.All other duties as assigned by Reservations Leadership.