Position Summary:The Call Center Lead works under the supervision of the Call Center Supervisor/Manager. This individual’s role will be to provide exceptional customer service abilities, strong scheduling judgment, decision-making, and superb communication with the customers. The Call Center Lead will assist in meeting organizational strategic goals and objectives for the IMG practices. The Call Center Lead will provide support, monitoring and coaching to staff.Education: High School Diploma/GEDExperience: 1 – 3 years (minimum of 2 yrs exp)The starting rate for this position is:$16.89Rate of pay displayed reflects the beginning of the pay scale. At the time of an offer, determination of your offer will reflect your skills and experience as it relates to the position.Covenant Health Mission StatementWe are a Catholic health ministry, providing healing and care for the whole person, in service to all in our communities.Our Core Values:CompassionWe show respect, caring and sensitivity towards all, honoring the dignity of each person, especially the poor, vulnerable and suffering.IntegrityWe promote justice and ethical behavior, and responsibly steward our human, financial and environmental resources.CollaborationWe work in partnership, dialogue and shared purpose to create healthy communities.ExcellenceWe deliver all services with the highest level of quality, while seeking creative innovation.Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history).
Full-time