Customer Service Representatives

CoWorx Staffing is hiring for 2 customer service representatives in Falmouth ME!

Join our team, where your role as a Customer Service Representative will be vital in ensuring exceptional patient care and operational efficiency. We are looking for dedicated individuals who prioritize scheduling, client interactions, and teamwork.

Background/Skills

-Excellent communication skills and a strong customer service orientation.

-Ability to work efficiently in a fast-paced environment.

-Commitment to continuous learning and professional growth.

Job Responsibilities:

-Maintain a productive schedule to meet and exceed office goals.

-Ensure every patient leaves with two appointments.

-Follow scheduling guidelines to support daily production goals.

-Proficiently use dental software for scheduling and patient retention.

-Assist patients in obtaining necessary treatments by understanding and presenting treatment plans.

-Familiarize yourself with insurance coverage, verifying details to enhance patient trust.

-Present financial options confidently and timely.

-Collect patient portions on the day of service and document payments accurately.

-File insurance claims daily with all required attachments to ensure prompt processing.

-Work on insurance reports to rectify any discrepancies.

-Communicate positively and effectively with patients and team members.

-Uphold a patient-first attitude and foster a welcoming office culture.

-Respond promptly to all correspondence and focus on delivering the best experience for every patient.

-Participate in morning huddles prepared with relevant information.

-Adhere strictly to HIPAA and OSHA guidelines, maintaining a clean and organized workspace.

-Build strong relationships with patients to encourage referrals and repeat visits.

-Complete new patient summaries and ensure proper follow-up for recare appointments.

-Promote a sense of urgency in treatment planning.

-Support team goals and be flexible to take on special projects.

-Create solutions-focused strategies when challenges arise.

-Cross-train to support team activities during busy periods.

Location: Falmouth, ME

Salary: $18 - $20/hr

Schedule:

Monday to Wednesday: 6:50 AM - 4:30 PM

Thursday: 6:50 AM - 3:30 PM

Don’t miss out on this exciting opportunity to join a hard-working, supportive team - Give us a call and a text message at 207-283-0082 or an email at sacoteam@coworxstaffing.com, apply with us today to get started!