Vacancy expired!
- The Specialist is knowledgeable on the usage and support of a collection of personal computer platforms (a range of laptops and desktops, both Windows and Mac) or technical architectures, and products that run on those platforms.
- The individual performs a full range of computer administration functions with minimal direction and/or technical support.
- The individual will install and configure system hardware, software, printers and verify network connectivity.
- The individual shall perform advanced troubleshooting and vendor technical liaison functions.
- The individual shall design and implement trouble shooting and correction plans, develop and coordinate user training programs and documenting all processes and procedures.
- The Specialists are responsible for collaborating with Technical Architecture Specialist, Functional Architects, Programmers and vendors to coordinate and enhance the use of the platform and facilitate migration to new versions of the platform.
- 3-5 years in desired environment
- 4 year college degree or equivalent technical study
- Actively participate in analyzing and evaluating emerging software and hardware technologies/standards.
- Develop appropriate functional and usability standards for the environments.
- Assist in planning and implementing shared software, such as operating systems, configuration management tools, application and development tools, testing tools, etc.
- Assist in planning and coordinating testing changes, upgrades and new and standard products, ensuring systems will operate correctly in current and future environment.
- Anticipate, identify, track and resolve issues and risks affecting own work.
- Develop contingency plans as necessary.
- Analyze the functional and/or technical impact of new product releases.
- Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.
- Determine time estimates and schedule for own work and resolve issues in a timely manner.
- Identify and track issues, risks and action items.
- Assist in coordination of testing changes, upgrades and new software products, ensuring systems will operate correctly in current and future environment.
- Make recommendations on functional and technical improvements to the environment.
- Participate in performance and volume analysis and design.
- Participate in performance improvement activities. Identify and apply potential improvements related to the environment for an application.
- Provide accurate and complete answers to general use and environment questions in a timely manner.
- Serve as the point of contact for technology support and services.
- Serve as the point of integration between the business functions of the department and the technology requirements of the department.
- Provide desktop computer support.
- Serve as a point of contact for communication and coordination of service outages.
- Attend and participate in bi-weekly team and problem review meetings.
- Manage the retirement and disposal of obsolete or broken computer equipment.
- Coordinate the procurement and installation of new computer hardware and software.
- Coordinate virus protection software programs within departments.
- Understand the installation of software patches and upgrades.
- Provide input to training and/or documentation materials regarding latest technical and functional design changes.
- Ensure that all work is documented for future reference.
- Follow quality standards.
- Ensure effective and reliable backups are being performed.
- Proactively address customer needs.
- Communicate accurate and useful status updates.
- Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software;
- Investigate user problems, identify their source, determine possible solutions, test and implement solutions.
- Install, configure, and maintain personal computers and other related equipment, devices, and systems adds or upgrades and configures modems, disk drives, CD ROMs, printers, and related equipment.
- Assist in troubleshooting network issues, systems, and applications to identify and correct malfunctions and other operational difficulties.
- Develop and conduct various training and instruction for system users.
- Identify utilization patterns and their effect on operation/system availability and performance expectations.
- Ability to work in a team environment.
- Strong communication skills; both written and spoken.
- This position will also require experience with AV Teleconference systems and hardware, preferably in an Enterprise/professional environment.
- Strong documentation skills.
- Experience setting up and managing Zoom, Teams, Cisco, and WebEx conferencing software
- Experience setting up and configuring Logitech, Owl, Polycom and other conferencing hardware
- When not working with the conferencing group, This position will backfill a year-long reassignment in Desktop Support. 3-5 years of experience in an advanced desktop support role is required. But will be waived for the right AV experience.