Head of Delivery Management

Develop and implement the DM strategy and service offering in alignment with the company strategy. Drive BU growth through successful project delivery, client satisfaction, and expansion of service offerings. Continuously evaluate the DM service offering to identify new areas of growth and opportunity. Ensure the DM and CXM DACH P&L targets are met. Maintain a client-centric approach, proactively identifying and resolving issues before they escalate. Manage escalations effectively, working collaboratively with other teams and stakeholders to find timely and effective solutions. Manage a team of directors and project / program managers, providing leadership, coaching, and mentoring to support their development and growth. Foster a culture of continuous improvement, excellence and cross-unit collaboration. Partner with sales and client leadership teams to identify and pursue new business opportunities. Monitor and report on DM P&L, providing regular updates to BU extended leadership and executive teams. Foster a culture of diversity and inclusion, ensuring that the DM is an environment where all staff feel valued and supported.