Head of Salesforce Business Unit, Merkle DACH

Role Outline:Salesforce (SF) is the largest business unit within Merkle DACH comprising of a 600+ team of developers and consulting specialists across Switzerland, Germany, Austria, Portugal, Czech Republic, Serbia, Morocco and Italy. It has an annual revenue of around 56 million CHF+ and 30% organic growth year over year. The SF business unit delivers fully integrated solutions that provide consolidated intelligent consumer views, allowing Merkle’s clients to accurately activate and personalize initiatives to increase their revenue and efficiency. Being Merkle, THE Global Salesforce Partner, the SF business unit members are leaders in designing, implementing and operating Salesforce clouds. As Head of SF, you will be fully responsible for the profit & loss of the business unit.With a people focus, you'll oversee all personnel planning including recruiting, training, staffing, evaluation, promotion, and compensation. Your teams mainly include CRM, Marketing, Commerce, Services, Communities and Integration specialists.With commercial and alliances focus, you'll lead the go to market strategy, and rollout of new service offerings and growing the partnership with Salesforce, in collaboration with the EMEA and Global Salesforce leadership at Merkle. With client focus, you are responsible for smooth operations and service delivery on 60+ accounts.You'll report directly to the CSO and be a member of the Merkle DACH leadership team.Key Responsibilities and AccountabilitiesLead the SF Business Unit on a differentiated, sustained and healthy growth path, outpacing the marketDrive a strong people and cultural agenda and foster a context of success for all teams, in line with the excellence of talent development company strategyExpand Salesforce partnership to a prime position in the whole of DACH and actively contribute to its evolution in EMEA and GloballyPlay a key role as a thought leader in the Salesforce space and as an executive ambassador of MerkleManage the BU P&L and budgetAssist the accounting and finance department with the creation of the department’s budgetMust review the budget often and complete variance reports for any unusual or unexpected expensesAssist and mentor the SF business unit Cluster Directors on resources & operations management and business developmentManage the BU communication internally and towards the marketEnsure that the teams are properly trained and prepared for their work, in accordance also with the certification targets given by SalesforceManage turnover and vacancies through proper selection and motivation proceduresManage alongside with the team dedicated to alliance partnerships, the success of the partnership we have and the fulfilment of the requirements to keep the partnershipResponsible for fostering positive relationships with the team and clientsLead and support business development activitiesSupport resolving all client or customer complaints and problemsMust establish an evaluative process for evaluating progress toward the goal, for both team and individual progress and performance reviews