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- The Data Team Helpdesk is the front-line support for data entry and reporting
- The Helpdesk supports multiple data systems and provides both phone and email support.
- Excellent verbal and written communication skills.
- Understanding of data, reporting, and workflow for all data entry.
- Strong customer service skills, issue resolution.
- Provide excellent customer service by providing guidance on the proper reporting of data and use of data systems.
- Communicate and follow-up on information system issues and enhancement requests to internal and external application support teams.
- Assist to enforce policies that will improve the quality and consistency of the data collected.
- Support the ongoing implementation by providing quality control, as it relates to data.
- Work with all Departments and staff to train in the collection and use of education data.
- Actively participate in scheduled training sessions
- Work with Departmental Teams to provide suggestions to upgrade information systems, make changes in the structure, and order specialized reports.
- Consult with Helpdesk Manager and other data team members on work assignments, discuss work progress, and assignment of specific tasks, in order to ensure sub-team mission, goals and objectives are met.
- Maintain user manuals for Departmental information systems supported by the Helpdesk
- Performs other related tasks as required.
- Maintain professional attitude and appearance
- Previous experience assisting individuals’ complete tasks over the phone.
- Previous experience assisting individuals’ complete tasks through email.
- Previous experience in providing excellent customer service.
- Previous experience providing technical call center support.
- ID: #23544107
- State: Maine Augusta 04330 Augusta USA
- City: Augusta
- Salary: $20 - $23.25
- Job type: Contract
- Showed: 2021-11-27
- Deadline: 2022-01-23
- Category: Customer service