Help Desk Analyst

27 Nov 2024

Vacancy expired!

Position: Help Desk Analyst

Location: Augusta, ME

Job Type: Contract

Duration: 7 Months to start

Job Description
  • The Data Team Helpdesk is the front-line support for data entry and reporting
  • The Helpdesk supports multiple data systems and provides both phone and email support.

Top 3 Skills:
  • Excellent verbal and written communication skills.
  • Understanding of data, reporting, and workflow for all data entry.
  • Strong customer service skills, issue resolution.

Skills:
  • Provide excellent customer service by providing guidance on the proper reporting of data and use of data systems.
  • Communicate and follow-up on information system issues and enhancement requests to internal and external application support teams.
  • Assist to enforce policies that will improve the quality and consistency of the data collected.
  • Support the ongoing implementation by providing quality control, as it relates to data.
  • Work with all Departments and staff to train in the collection and use of education data.
  • Actively participate in scheduled training sessions
  • Work with Departmental Teams to provide suggestions to upgrade information systems, make changes in the structure, and order specialized reports.
  • Consult with Helpdesk Manager and other data team members on work assignments, discuss work progress, and assignment of specific tasks, in order to ensure sub-team mission, goals and objectives are met.
  • Maintain user manuals for Departmental information systems supported by the Helpdesk
  • Performs other related tasks as required.
  • Maintain professional attitude and appearance

Preference to candidates with:
  • Previous experience assisting individuals’ complete tasks over the phone.
  • Previous experience assisting individuals’ complete tasks through email.
  • Previous experience in providing excellent customer service.
  • Previous experience providing technical call center support.
Queen Consulting Group is an equal opportunity employer. Our goal is to promote an environment that helps our employees and clients appreciate the benefits that diversity provides.

  • ID: #23544107
  • State: Maine Augusta 04330 Augusta USA
  • City: Augusta
  • Salary: $20 - $23.25
  • Job type: Contract
  • Showed: 2021-11-27
  • Deadline: 2022-01-23
  • Category: Customer service