About the Role Are you ready to lead the charge in building and securing an advanced IT infrastructure? As the IT Infrastructure Manager, you’ll oversee the Bank’s Infrastructure, Networking, and Security Engineering teams, steering day-to-day operations and spearheading strategic initiatives. With a focus on integration, automation, cybersecurity, and performance optimization, this role is pivotal in advancing the Bank’s IT landscape to be secure, scalable, and future-proof. You will lead and mentor your team, manage lifecycle processes, and collaborate across departments to align with the Bank’s mission and culture.Key Responsibilities Leadership & Team Management
Support, mentor, and retain a diverse and skilled team, fostering an inclusive culture and boosting team morale.
Implement staffing models to ensure coverage and efficient team operations, making strategic decisions on hiring, performance, and development.
Manage team performance through goal setting, feedback, and career development, making decisions on promotions, transfers, and terminations.
Address and resolve personnel challenges, escalating issues when necessary, and manage team budget effectively.
Ensure adherence to change control procedures and best practices within the team.
Operations & Process Excellence
Ensure IT hardware builds, configurations, and installations are conducted per Bank standards and licensing agreements.
Proactively explore and implement emerging technologies like edge computing and container orchestration (e.g., Kubernetes) for enhanced performance.
Act as a project leader/manager for technical initiatives, collab orate with internal teams and third-party vendors.
Develop and maintain a deep knowledge of Bank systems and software to act as the subject matter expert (SME).
Oversee the design, testing, and implementation of new systems and applications.
Manage lifecycle process for deployed hardware and software.
Ensure accurate documentation and system diagrams are maintained to support operational clarity.
Ensure your team m onitor s systems for alerts, respond proactively to outages, and ensure quick issue resolution.
Policy, Compliance, and Best Practices
Lead and contribute to the development and maintenance of Bank IT policies, procedures, and best practices.
Champion a proactive security approach by ensuring best practices are followed for network, data, and application protection.
Ensure compliance with local, state, and federal regulations, and align team operations within the Bank’s change control framework.
Provide leadership during Disaster Recovery/Business Continuity exercises, reinforcing the Bank’s resilience plans.
Customer Service & Collaboration
Build and maintain strong working relationships across IT teams and departments, delivering excellent customer service.
Act as a liaison between IT and other business units, simplifying complex technical information for non-technical stakeholders.
Deliver outstanding customer service, ensuring IT solutions align with business needs and contribute to operational efficiency.
Demonstrate exceptional customer service principles and coach your team to do the same.
Core Competencies
Leadership : Inspire and motivate teams, promote knowledge-sharing, and create an inclusive, collaborative environment.
Adaptability : Navigate change expertly , embrace new ideas , and manage multiple projects seamlessly.
Initiative : Proactively seek opportunities, act independently, and continually pursue professional growth.
Integrity : Approach interactions with honesty and accountability while supporting the Bank’s values.
Interpersonal Skills : Listen attentively and communicate effectively, ensuring clarity and alignment.
Vision & Values : Integrate the Bank’s mission into daily decisions and communicate these values to the team.
Qualifications
Education & Experience
High school diploma or equivalent required; a four-year degree or equivalent work experience required . Business experience or a graduate degree preferred.
7-10 years of relevant IT experience, with management experience preferred.
Skills & Expertise
Advanced knowledge of IT infrastructure and security technologie s including VMware, Linux environment, Microsoft 365.
Strong interpersonal, verbal, and written communication skills.
Proficient in documentation using MS Word, Excel, and Visio.
Demonstrated success working with third parties in troubleshooting and regular operations.
Ability to coach and mentor team members effectively.
Willingness to stay current in the rapidly changing tech landscape.
Ability to lead and thrive in a dynamic environment.
Why You’ll Love Working Here
Join a team that values innovation, leadership, and collaboration. At our Bank, you’ll be empowered to lead with impact, influence the future of IT infrastructure, and work alongside dedicated professionals who share your commitment to excellence and growth.
External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions (aslisted) either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.
At Bangor Savings, we understand the importance of continuing to nurture an internal culture of excellence for each of our employees. We offer internal and external training to assist our employees in realizing their career aspirations including internships, lateral training, management training, and tuition reimbursement. We also offer a unique set of benefits designed to support our employees in living their best life and achieving their goals. Our holistic health and wellness programs allows each employee to customize their approach to well-being. And our pay, rewards, recognition, and incentive programs ensure that they are well-compensated for a job well-done.At Bangor Savings Bank, the work our employees do each and every day allows us to deliver on our promise to make a difference in the lives of people in New England in a way that really matters. Bangor Savings Bank provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, age, national origin or any other class protected under state or federal law and affirmatively seeks to advance the principals of equal employment opportunity. In addition, the Bank is committed to providing equal employment opportunities to qualified persons with disability, veterans, and/or disabled veterans. No question on this application is intended to secure information to be used for such discrimination, this application will be given every consideration, but its receipt does not imply that the applicant will be employed. This application will remain active for a period of 90 days. If, after such time, you still wish to be considered for employment, you must reapply. Bangor Savings Bank does provide workers compensation coverage for employees injured on the job. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Full-time