Vacancy expired!
- Resolve minor hardware (keyboard and computer access card (CAC) reader) failures, software and systems problems.
- Respond to walk-in customers, telephone calls, service tickets, and e-mail messages from customers seeking resolution of computer problems.
- Analyze issues to determine if the problem is with the network, a system, an application, or the user’s workstation.
- Troubleshoot, identify, and diagnose root cause; restore technical service and equipment.
- Troubleshoot issues and gather enough information to assist the Tier 2 technician when the ticket needs to be escalated.
- One year of network level server management and support experience.
- Four years of information technology experience in areas such as analyzing, designing, programming, or maintaining computer security applications, hardware, telecommunications, or network infrastructure equipment.
- Experience installing and maintaining Microsoft Windows 10 operating systems and Microsoft Office Suite 365.
- Familiarity with Goverlan, SCCM, Avanti.
- Experience performing system administration (i.e., managing and resolving problems of network access, performance, patches, and upgrades).
- Experience installing and configuring application software on a computer workstation.
- Good interpersonal and communication skills (verbal and written).
- Must have an 8570 certification (Security+ CE, CCNA Security, CySA+ , GICSP, GSEC, CND, or SSCP).
- DoD Secret security clearance