We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!SEASONALLY ADJUSTED RATE OF PAY WILL GO INTO EFFECT FROM JUNE THROUGH SEPTEMBER 2023! AN ADDITION $1.50 AN HOUR WILL BE APPLIED!
Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff
Engages in friendly conversations with guest whenever possible using the ACES program. Provides personalized service and uses guest’s name at least twice during all interactions. Greets each guest entering restaurant
Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities
Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards
Recognizes Diamond and Platinum players and relays that information to the host/hostess and/or other restaurant team members to ensure they receive the appropriate service
Resolves service issues according to the service recovery toolbox.
Knows and promotes current casino events and programs and can give guests directions to all casino areas
Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play
High school diploma or equivalent
Prior customer service in a fast paced environment preferred
Previous cashiering experience in a high volume restaurant preferred
Read, write, speak and understand English
Excellent customer service/communication skills
Available to work required schedule which may include nights, weekends, holidays and overtime as needed
Must meet professional appearance standards as prescribed by company policy
Must be physically mobile with reasonable accommodations
Must be able to respond to visual and aural cues
Able to work at a fast pace in an often crowded/noisy environment
Must be able to accurately and quickly process all cash transactions
Must be able to lift and carry up to 35 lbs. (Cash drawer, cash register/POS supplies, tables and chairs)
Must be able to reach above and below the shoulder, grip small items (i.e., pens, money, credit cards), bend, stoop and twist while handling financial transactions; stand and walk for up to four hours; able to use hand motions when receiving payment and giving change, when using the cash register/POS system and when cleaning and wiping cashier areas
Must be able to tolerate industry standard chemicals used for cleaning and sanitizing
Able to work in constricting areas
Able to tolerate noise, and bright lights
Must be able to maintain a neat and professional appearance and uphold the company appearance standards
We’ve grown to become the most innovative omnichannel provider of entertainment experiences, thanks to our 12 retail brands representing 43 destinations across North America, online gaming via Barstool Sportsbook and theScore |BET.Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. We're changing entertainment. Follow us.Equal Opportunity Employer$6.90 per hour plus tipsJob/Display ID: 2023-110923 External Company URL: http://www.pennentertainment.com/ Street: 500 Main Street
Full-time