Availability Manager with TS/SCI Full Scope Poly

09 Aug 2024

Vacancy expired!

Overview

Information Management Group, Inc. (IMG), founded in 1987, is a fast growing, debt-free small business specializing in the analysis, design, and application of information technology and communications solutions for government and commercial organizations worldwide. We're committed to helping our clients use technology to be more efficient, effective, and productive. For over 35 years, IMG has brought integrity, industry expertise, and technical excellence to every project. Above all, we believe that at the core of our success stands our people.

IMG is hiring a full-time

Availability Manager with TS/SCI FSP at its

Columbia, MD location.

Responsibilities

Supervises the centralized/field operations staff in the activities associated with the identification, prioritization, and resolution of operational problems or hardware installations. Refers problems to Tier 3 staff for resolution as required, tracks and monitors response/resolution time, and verifies user acceptance. Requires strong understanding of technical aspects of desktop, voice and/or data communications, and LAN telecommunications including desktop and switching equipment, vendors, networking, network components, user training, installation, and customer service.
  • Manages operational management team and service delivery staff to ensure service levels and objectives are met. Implements operations improvements to meet established objectives across multiple facilities.
  • Facilitates customer relationship and satisfaction while ensuring adherence to company policies and processes. Investigates matters of significance, recommends and implements appropriate course of action.
  • Coordinates and communicates with other managers to leverage resources and discuss solutions to matters of significance. Develops and implements processes for leveraging and using resources to meet customer needs.
  • Implements moderately complex core business processes and assists in process improvement initiatives in order to enhance customer service. Identifies process matters of significance or enhancements and implements.
  • Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions.
  • Prepares and recommends operating and personnel budgets for approval. Monitors spending for adherence to budget, recommends variances as necessary.
  • Qualifications

    Clearance Required: TS/SCI with Fullscope Poly

    Education/

    Years of Experience: Must have seven (7) years of experience that can be a combination of work history and education. A Masters' degree is equivalent to 6 years' experience; a Bachelors' degree is equivalent to 4 years of experience and an associates' degree is equivalent to 2 years of experience

    All degrees must be in a technical discipline from an accredited college or university. Acceptable degrees include, but are not limited to Engineering, Computer Engineering, Information Systems and Mathematics.

    Experience with enterprise management monitoring tools such as Remedy, ServiceNow, HP Openview, Solarwinds a plus.

    Available Shifts:

    Swing 1: Sun-Thurs, 1400-2230

    Swing 2: Tues-Sat, 1400-2230

    Night 1: Sun-Thurs, 2200-0630

    Night 2: Tues-Sat, 2200-0630

    COVID-19 Regulations: As required by Executive Order 14042 and the guidance provided by the Federal Workforce Task Force, all federal contractor employees are required to be fully compliant with customer COVID-19 regulations. IMG will provide additional information regarding these requirements and how you can request an exception if needed.

    IMG COMPANY BENEFITS
    • Health, dental, vision, and life insurance
    • Short term and long term disability insurance
    • 401(k) with generous company match
    • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
    • 15 days of personal leave plus paid federal holidays
    • Professional development and training assistance

    Information Management Group, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

    • ID: #44716080
    • State: Maryland Columbia 21046 Columbia USA
    • City: Columbia
    • Salary: USD TBD TBD
    • Job type: Permanent
    • Showed: 2022-08-09
    • Deadline: 2022-10-07
    • Category: Et cetera