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Resp & Qualifications
COMPANY SUMMARY:CareFirst, Inc., and its affiliated companies, generally referred to as CareFirst BlueCross BlueShield (CareFirst), is the Mid-Atlantic region’s largest private sector health insurer, serving the healthcare needs of 3.5 million members in Maryland, the District of Columbia, and portions of northern Virginia. The Company offers a comprehensive portfolio of products and services to individuals and groups, as well as state and federal government sponsored plans. With a market share almost three times that of the closest competitor, the company commands 45 percent penetration across the region. In July 2018, Brian D. Pieninck assumed the role of President and CEO after serving as the company’s COO of Strategic Business Units and IT Division. Under his leadership, the organization completed an extensive review of its operations and clinical programs, resulting in an expansive 3-year strategy to grow and diversify the company’s core business. Along with a 5-year vision to drive the transformation of the healthcare experience across the continuum of its members, partners, and communities, the company has placed a renewed and intentional focus on fostering a mission-based culture, which drives every decision the company makes. The organization employs over 5,600 full-time employees in Maryland, Northern Virginia, the District of Columbia, and West Virginia. CareFirst has earned multiple workplace awards recognizing its leadership in diversity and inclusion, wellness engagement, and creation of a supportive and equitable work environment for all employees.At CareFirst, you are part of an inspired, collaborative team that is building the healthcare experience we want for our families and our future. Every day, we make a meaningful difference in the communities where we live and work.We practice empathy, seek to understand, invest in inclusion, demand equity and nurture belonging every day for our employees and the communities we serve. We rely on the rich diversity of our employees’ experiences and backgrounds to achieve our mission. Every year we host a Week of Equity and Action where we deepen our investment and commitment to diversity, equity, and inclusion. During this week thousands of employees engage in workshops and volunteerism with the goal of bettering themselves and our community.- Women make up around 70% of CareFirst’s employee population, and over 50% identify as BIPOC (Black, Indigenous, and people of color).
- We have 9 resource groups that connect employees over shared identities (LGBTQ, veteran status, race, etc.) and passions (climate change, healthy living, leadership development).
- Employees are encouraged to give back and volunteer in their communities with their civic engagement hours.
- Ensure delivery of technology value to the business by nurturing highlevel longterm relationships, sensing business ideas and promoting the value of IT in delivering business solutions.
- Measure, track, and report on value realization, performance metrics, and customer satisfaction relative to technology projects delivered.
- Develop an understanding of the business from financial, administrative, and operational views both internally and externally, and ensure IT resources and technology are selected/implemented that support short and long term business goals.
- Partner with and provide direction to Business Process Analysts to deliver idea analysis artifacts and provide information to complete reporting and communication dashboards.
- Continual improvement of the BRM Team's playbook, standards, templates, and best practices for both the Business Relationship Manager and Business Process Analyst roles.
- Report on ideas and inflight Business Relationship Management initiatives to management.
- Understands business goals and priorities.
- Maintains excellent knowledge of how the business functions.
- Follows evolving market, industry and consumer trends.
- Is able to build relationships at all levels in the organization up to and including executive leadership.
- Technology generalist, demonstrating mastery in specialized areas.
- Able to scan and understand technology trends and major vendors to support business capabilities.
- Identifies business implications of new technologies.
- Effective communication of complex ideas both verbal and written.
- Exceptional facilitation and organizational skills.
- Excellent relationship management skills.
- Significant experience with MS Office (Excel, PowerPoint, Word).
- Strong analytic skills utilizing tools such as Power BI, Excel, etc.
- Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.