Collections Specialist | Frederick, MD | RemoteWhy this company?· Aston Carter is hiring for a collection’s specialist with a well-known credit union! This is a fully remote opportunity after training for the first week. Details:· Location: Frederick, MD · Remote after 1 week of training· Monday-Friday · 8:30am-5pm· 6-month contract to hireNecessary Skills· 2+ years of Collections experience. · Experience in a call center role/setting. · Strong communication skills both verbal and written. · General computer skills. · Experience with Microsoft Office (Excel, Outlook, Word). A day in the role…· Establish and follow collection strategies/procedures to successfully maintain an acceptable delinquency ratio. · Collect a minimum of 75% of your potential 60-Day delinquency queue monthly (excluding bankrupt and legal accounts) to keep delinquency at a minimum. · Attempt telephone contact with delinquent members greater than 15 days past due at a minimum of once every working day. · Ensure that all work (ie. Phone calls, promises to pay, updates, etc.) is documented in the collections system to maintain accurate records on all delinquent accounts. · Ensure that future follow-up dates are maintained on all delinquent accounts more than 16 days past due, to provide maximum coverage of your delinquent queue assignment and guarantee there are no accounts with follow-up dates in the past. · Communicate a sense of urgency to the member to pay the delinquent account current. · Emphasize the need for a specific date the account will be cured to prevent the account from aging further. · When unable to make contact within 5 telephone attempts, proceed with skip tracing efforts to contact the member and resolve the delinquent account. · Consistently demonstrate a courteous, tactful and professional approach when communicating with members in accordance with established member service standards. · Demonstrate concern and respect for others in all interactions and inspire their confidence and trust. · Assist with the repossession of collateral and maintain all records related to repossessions to protect the interests of the Credit Union. · Assure compliance with applicable laws, rules, and regulations. · Review accounts where action beyond routine collection procedures must be approved or implemented. · . Be knowledgeable and follow all laws pertaining to collecting accounts including the Fair Debt Collection Practices. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
Full-time