Computer User Support Specialist

Link Solutions is seeking a Computer User Support Specialist to join our team at the Aberdeen Proving Ground, Maryland. Must be a US CitizenSecret Clearance requiredNon-remote (relocation incentive available)The Computer User Support Specialist will provide Tier 2 concierge-like support to more than three hundred users by email, Microsoft Teams, tickets assigned within the Remedy incident tracking system, or walk-in issues. The Support Specialist role encompasses support in various areas of hardware, software, mobile device, networking (VPN and Citrix), system administration, licensing management, and printer support.The specialist wi will providing guidance on technical aspects of computers and systems used by organization users.Become an integral part of a professionally diverse team while working at an industry-leading organization, where work/life balance and employees come first. This is a great opportunity that will allow you to work on innovative projects that offer advancement and growth while helping protect our national security.Responsibilities:Perform technical functions such as system analysis, user and server account creation tracking, group policy management, scripting, and accounts management.Ensure all issues received via email, walk-in, or assigned by the RNEC during duty hours are responded via email, phone call, or through desktop support.Provide troubleshooting and support using automated tools and diagnostics for various hardware and software platforms including but not limited to Windows 10, iOS, Microsoft Office 365, OneDrive, Trellix HBSS and HIPS, SharePoint, and Microsoft Active Directory.Installation of new computers and the relocation of computers within locations as provided. Install computer hardware and software to ensure the user is fully functional and operational without errors and preserve the user’s data to be transferred to the new PC.Ability to monitor compliance with information management policies during account verification.Update and maintain the current approved Microsoft Windows OS images and provide feedback, software, and configuration changes.Diagnose and repair hardware and software-related issues for computers, network printers and scanners, and mobile devices across unclassified and classified environments.Develop, test, and implementation for new software and patches prior to release to the general user base.Providing guidance on technical aspects of computers and systems used by organization users.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.Shift:Monday through Friday (except for federal holidays, inclement weather, and site closures.)7:00 am to 5:00 pm