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- Plan, develop, organize, write, and edit operational procedures and manuals and create templates if none are provided by the organization
- Research, develop, and document technical design requirements and test documents
- Edits, standardizes, or makes changes to material prepared by other writers
- Confers with customer representatives, vendors, executives, or end users to establish technical specifications and to determine subject material to be developed for publication
- Documents integration processes and procedures
- Organizes material and completes writing assignments according to set standards regarding order, clarity, conciseness, style, and terminology
- Maintain a comprehensive list of acronyms to be used in documentation, analyze documents to maintain continuity of style and content, and manage updates and revisions to technical documents
- Provide high-quality document deliverables by:
- Translating technical information into clear and concise documents for technical and non-technical users
- Ensuring consistency in and across all types of documentation
- Formatting, editing, and verifying new and existing documents
- Improving editorial and visual standards for documents, and recommending new designs, layouts, and procedures as needed
- Recommend improvements in the validation process, including document templates and communication with the technical team members.
- Bachelor's degree or equivalent experience
- 3+ years of experience developing and maintaining IT technical documentation for use by non-technical audiences
- 3+ years or equivalent working in an IT technical environment
- Ability to work well with a team of application developers including the ability to take content provided by the technical team and build customer-ready documents around the content
- Ability to write in explanatory and procedural styles for technical and non-technical audiences, and be skilled at prioritization and multi-tasking
- Ability to document technical software systems, including API specifications
- Captures meeting minutes/notes and distributes electronically as required
- Ability to help test software systems
- Strong proficiency with MS Office applications, have excellent grammar skills and a strong attention to detail
- Strong proficiency with JIRA and Confluence
- Prior experience with software and engineering
- Prior experience developing documentation for healthcare administrative tools or applications
- Prior experience with SAFe agile methodologies
- A proven track record of successfully delivering succinct and easily understandable documents under tight deadlines
- Understanding of SDLC models, including Agile principles and practices
- Adaptable to rapidly changing environments and processes
- Ability to quickly grasp complex technical concepts and make them easily understandable in text and images
- Experience with Adobe suite, Visio and other graphics or publishing tools a plus
- Thorough understanding of English grammar and technical publishing best practices