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Description:The service representative is providing all phone support to the individuals who have purchased a publication. The company is a subscription-based publisher of financial information and software, serving millions of investors around the world. When publications are purchased the individual receives both a hard copy of the publication as well as an online version. The users are an older demographic and usually have technical issues with the online version, troubleshooting within the browser/fixing cookies, unlocking passwords.Additional Skills & Qualifications:-Associate or Bachelor degree preferred-Inbound/outbound calls, inbound/outbound emails, live chatOther Info:-Hours are M-F 8a-5p-Positions will be hybrid working 3 days remote and 2 days onsite in downtown Baltimore-Uncapped commissions and monthly/quarterly bonuses are available -Lots of promotion opportunity into higher level roles within the companyExperience Level:Entry LevelAbout Aston Carter: At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Full-time