Data Center Inventory and Asset Technician - CTJ - Poly

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Datacenter Inventory & Asset Technician on the U.S. Government Airgap team, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft’s dedicated online services supporting the U.S. Government.While our U.S. Government dedicated datacenter operations team has a sharp focus on serving our U.S. Government customers and helping them achieve federal missions, together, all of Microsoft’s Cloud Operations & Innovation (CO+I) infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class Cloud provider.Be at the forefront of the action in CO+I as part of our global datacenter operations team.Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.ResponsibilitiesAs a Inventory & Asset Technician, your performance is measured by:Safety Practices

Complies with security and data management policies.

Escalates any security or safety incidents. Coordinates with security escorts for third-party vendors.

Tactical Shift Management

Performs assigned tasks and escalates issues during high-volume work activity or escalation-based situations.

Leverages process knowledge and best judgment to complete next task without direct supervision.

Inbound and Outbound Logistics

Coordinates, prepares, and executes incoming/outgoing deliveries (e.g. purchase order [PO] receiving, Rack Movement Supervisor [RMS] activities).

Applies appropriate customs documentations and standards for outbound packages.

Ensures complete and detailed physical inventory tracking and staging.

Customer Service

Maintains a focus to understand the impact of their work when completing tickets and assigned Inventory and Asset Management (IAM) tasks.

Ensures IAM tasks are completed accurately as requested, as well as meet company and industry standards and policies.

Builds effective working relationships with customers.

Inventory Management

Maintains and stewards up-to-date and accurate logical information within various inventory management systems (e.g., configuration management databases, asset management repositories).

Performs inventory cycle audits, data corrections, and various Data Center regulatory compliance or certification control audit activity.

Performs material movement, including shipping/receiving and inventory management per standard process.

Ensures detailed physical inventory tracking and staging.

Warranty Process Management

Engages supplier to initiate warranty claim when automation is not available and processes the orders.

Processes failed vendor hardware devices using online/other tools, including information processing, packaging, shipment, and receipt of return for Return Merchandise Authorization (RMA) devices.

Follows all Service Level Agreements (SLAs) related to RMA warranty process.

Data Bearing Device (DBD) Destruction

Performs destruction of data bearing devices (DBD) following all Service Level Agreements (SLAs) and Microsoft policies as necessary.

Ensures DBD serial number matches with database.

Coordinates with and oversees any third-party vendors who perform DBD destruction as necessary.

Procurement

Notifies management about ordering stock shortages. Escalates any issues to management.

Operational Excellence

Follows procedures to contribute to plans to develop, build, and run methodologies. Ensures execution according to accepted procedures for consistency, accuracy, and timeliness of delivery.

Other

Embody our culture and values

QualificationsRequired Qualifications:

High School Diploma AND 1+ year(s) experience warehouse/supply chain in an information technology (IT) environment, inventory management, retail, warehouse management, or a related field

OR equivalent experience.

Other Requirements

Security Clearance Requirements: Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

The successful candidate must have an active U.S. Government Top Secret Clearance with access to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation (SSBI) with Polygraph. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate U.S. Government clearance and/or customer screening requirements may result in employment action up to and including termination.

Clearance Verification : This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance

Preferred Qualifications:

2+ year(s) experience in warehouse/supply chain in an information technology (IT) environment, IT, and/or logistics, operating heavy-load movement equipment (e.g., forklift, pallet jacks, chassis lifts) for a large corporation

OR equivalent experience.

Materials Handling ATR-C - The typical base pay range for this role across the U.S. is USD $22 - $37 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $30 - $41 per hour.Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-payMicrosoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .