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- Provides thought leadership and direction to all aspects of Recommendations products and services, and partners with peers, vendors, and the business to ensure roadmaps align with business strategy
- Establishes direction and clear sense of meaning to inspire teams in creating their own connection and passion to the business goals; orients others around a shared vision for delivering AI recommendation engines and platforms to the business
- Manages concurrent, high visibility products/projects/services using agile methods in a fast-paced environment that may cross multiple business divisions; blends traditional project management principles and practices with agile development approach to fit large, enterprise-level initiatives
- Identifies risks, mitigation plans, operational readiness criteria, deployment success factors, and drives deliverables for production launches
- Develops/maintains/delivers methods to measure customer satisfaction, engine performance, and business value; obtains feedback to ensure that efforts are meeting customer expectations for time, cost and quality
- Maintains overarching responsibility for executing best practices approaches and methodologies with the Scaled Agile Framework (SAFe) for the support and sustainability of solutions
- Management responsibility for the team, including hiring, leadership, development and accountability for performance.
- Plans and develops people organization including but not limited to: coaching and mentoring, succession planning, proactive identification of resource gaps, etc. for a team of direct and indirect reports.
- Drives team to improve cycle time and speed to market.
- Approves and reviews budgets and operational expenditures.
- Shares fiscal responsibility for the organizations technology investments and future planning of the organizations spend, to avoid unnecessary and duplicative services and to maximize ROI.
- Establishes clear cost-of-service model, and drives business cases for taking cost out of transactional processes through automation
- Maintains relationships with key vendors and outcomes of partnerships in terms of deliverables and consultation
- Bachelors degree in Information Systems, or equivalent; advanced degree desirable
- Minimum of 10 years of Information Technology experience required
- Minimum of 5 years of leadership experience
- Experience leading large cross-functional, global teams
- Experience delivering data science and/or machine learning solutions
- Experience training and mentoring others
- Superior at building relationships, collaboration and teamwork across the local and global organizations
- Energizes others towards a global mindset
- Strong knowledge and understanding of business needs with the ability to establish/maintain a high level of customer trust and confidence
- Ability to translate/communicate complex concepts to peers and business partners
- Proficient in all phases of product/project delivery lifecycles
- Strong analytical and problem-solving skills
- Strong written and verbal communication skills
- Strong technical project management and/or leadership skills including the ability to plan, organize, and steer activities
- Strong financial acumen with a sense of shareholder responsibility
- Strong understanding of data science, machine learning, software engineering, and quality assurance technologies, methodologies, and processes
- Strong understanding of cloud technologies and architectures
- Ability to travel without restrictions (up to 20% domestic and international)
- Build Relationships
- Develop People
- Lead Change
- Inspire Others
- Think Critically
- Communicate Clearly
- Create Accountability