Department Manager - Health Care Technology and Operations

Why choose between doing meaningful work and having a fulfilling life? At MITRE, you can have both. That's because MITRE people are committed to tackling our nation's toughest challenges—and we're committed to the long-term well-being of our employees. MITRE is different from most technology companies. We are a not-for-profit corporation chartered to work for the public interest, with no commercial conflicts to influence what we do. The R&D centers we operate for the government create lasting impact in fields as diverse as cybersecurity, healthcare, aviation, defense, and enterprise transformation. We're making a difference every day—working for a safer, healthier, and more secure nation and world. Our workplace reflects our values. We offer competitive benefits, exceptional professional development opportunities, and a culture of innovation that embraces diversity, inclusion, flexibility, collaboration, and career growth. If this sounds like the choice you want to make, then choose MITRE—and make a difference with us. Division and Department Summary MITRE’s CMS Alliance to Modernize Healthcare FFRDC (Health FFRDC)’s Division for Health Care Quality, Innovation and Operations is seeking a Department Manager to join our leadership team at MITRE’s McLean, VA or Baltimore, MD locations.  The Division is responsible for the overall performance of the work programs across key components of MITRE’s portfolio with the Centers for Medicare & Medicaid Services (CMS), including the Center for Clinical Standards and Quality (CCSQ), Center for Medicare and Medicaid Innovation (CMMI) and many of the critical strategic and operational offices . The Division is committed to providing innovative and impactful approaches at the intersection of policy, operations, and technology that address the Centers’ priorities . The Health Care Technology and Operations Department Manager will primarily focus on the work programs addressing CMS Strategic, Technical and Operational challenges, providing innovative and impactful approaches at the intersection of policy, operations, and technology that address the Centers’ priorities . Job Description The Department Manager for Health Care Technology and Operations is accountable to the Director of the Health Care Quality, Innovation and Operations for the successful planning, development, and execution of a portion of the Division’s sponsor strategic outcomes and associated CMS work programs, as well as responsible for ensuring products delivered to sponsors from the D epartment are of high technical quality, and ensures the hiring, development, and support of their workforce. The Department Manager is an integral part of the Division and Center leadership team contributing to cross-Federal collaboration, information sharing, and the development of innovative solutions that are applicable to multiple sponsors. Roles and responsibilities Strategic planning and execution

Plan, develop, and oversee strategic activities in partnership with the Director and other members of the Department, Division, and CTH leadership team.   

Support the Director on building and maturing strategic relationships with CTH’s external partners from industry and academ ia to provide subject matter expertise to the department’s work program and sponsor strategic outcomes .  

Growth strategy

In partnership with the Director, develop and shape work programs to achieve specific sponsor strategic outcomes .  

In partnership with the Division and Department Chief Engineer, ensure product technical quality for all work assigned to their department as identified in the work plan .  

In partnership with the Division Chief Engineer , leverage MITRE Innovation resources to support sponsor mission .

Domain expertise

Provide technical domain-specific knowledge, leadership, and influence internally and externally across multiple stakeholders to move the mission outcome forward.

Knowledge of CMS programs with policy and programmatic expertise in CMS strategic pathways, technical leadership and operational management.

Financial management

Manage the D epartment budget in compliance with policies to support strategic decision-making at the department level .

Provide oversight and guidance for project budgets within D epartment .

Stakeholder and partner engagement

In partnership with the Director, Program Managers, and Project Leaders, develop close working relationships with sponsor counterparts and serve as a trusted advisor .

Collaborate with Divisions and Centers to leverage related activities, use of shared resources, and re-use of existing products to achieve program and project outcomes .

Leadership and team management

Work with project leaders to ensure that all staff are appropriately assigned to projects and fully planned.

Represent the needs and perspectives of staff to Division leadership .

Advocate for D epartment competencies and establish new work within the Division .

Create a team environment that fosters innovation, e mpowers teams , and models the grace and respect needed to encourage risk-taking, idea sharing, and collaborative debate.

Ensure the hiring, development, and shaping of the required skills, capabilities, and diversity of the D epartment’s workforce through effective hiring, ongoing coaching and staff development, and monitoring of staff engagement .

Effectively engages staff who do not meet performance expectations and initiate appropriate and timely actions to address poor performance .

Basic Qualifications

Minimum of 12 years of related experience with a Bachelor’s degree; or 10 years and a Master’s degree; or a PhD with 7 years experience ; or equivalent combination of related education and work experience .

Demonstrated leadership in supporting large, complex engagements that identify , design, and implement policy and business solutions for government entities or large companies.

Experience in developing and presenting proposals, briefings, and recommendations to government and business executives.

Demonstrated ability to develop trusted relationships and work collaboratively across MITRE and relevant government organizations .

Demonstrated ability to shape, drive, and deliver a high impact, high quality work program .

Demonstrated experience with and success in developing, coaching, and leading people .

A track record of decisiveness in solving problems and commitment to taking swift action .

A track record of driving change .

Demonstrated experience with and success in developing and executing a mission-focused strategy.

Evidence of strong project management skills .

Demonstrated ability to clearly communicate and tailor complex messages to different audiences .

Strong business and financial acumen .

Our culture is a tangible asset that endures through our people and leaders. At MITRE, our leaders must also demonstrate and continually develop a consistent set of shared Leadership Competencies:

Lead with a Strategic Mindset: Drives alignment across MITRE to achieve our mission by engaging across and beyond the enterprise, making and executing decisions, and activating the Good Growth Strategy.

Create Value: Takes a broad approach to solving complex problems using a national and global lens. Unleashes the full capabilities of our people in a relentless pursuit of innovative solutions that are scalable, equitable, transferable, and sustainable.

Cultivate Inclusion: Creates an environment and opportunities, built on trust, where people can be their whole authentic self, feeling welcomed, supported, engaged, and respected for who they are and what they contribute to the organization. Embraces and engages all dimensions of diversity to exponentially expand MITRE’s impact in solving problems for a safer world.

Communicate for Impact: Conveys powerful messages tailored to the unique needs of stakeholders—and desired outcomes—in a style that engages and inspires action. Exemplifies active listening to foster collaboration, understanding, and alignment.

Commit to Action and Outcomes: Holds self and others accountable for acting on and achieving established objectives. Exemplifies cultural attributes while executing and delivering impactful outcomes.

This requisition requires the candidate to have a minimum of the following clearance(s):NoneThis requisition requires the hired candidate to have or obtain, within one year from the date of hire, the following clearance(s):NoneSalary compensation range and midpoint:$182,000 - $227,500 - $273,000 AnnualWork Location Type:OnsiteMITRE is proud to be an equal opportunity employer. MITRE recruits, employs, trains, compensates, and promotes regardless of age; ancestry; color; family medical or genetic information; gender identity and expression; marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics. For further information please visit the Equal Employment Opportunity Commission website EEO is the Law Poster (https://www.eeoc.gov/sites/default/files/2022-10/22-088EEOCKnowYourRights1020.pdf) and Pay Transparency (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp%20EnglishformattedESQA508c.pdf) . MITRE intends to maintain a website that is fully accessible to all individuals. If you are unable to search or apply for jobs and would like to request a reasonable accommodation for any part of MITRE’s employment process, please email recruitinghelp@mitre.org . Copyright © 2024, The MITRE Corporation. All rights reserved. MITRE is a registered trademark of The MITRE Corporation. Material on this site may be copied and distributed with permission only.Benefits information may be found here (https://careers.mitre.org/us/en/benefits)