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About DMI
DMI (Digital Management, LLC.), the world's first end-to-end mobility company, combines all the skills and services necessary to deliver mobile enterprise solutions. Built to reinvent business through mobility, DMI has expertise in mobile strategy, UX, web, and app development, omni-channel commerce, brand and marketing, IoT and big data analytics, and secure device and app management. The company's unique, integrated approach to mobility has resulted in dramatic growth as well as an expanding client base, which includes hundreds of Fortune 1000 commercial clients and all fifteen U.S. Federal Departments. DMI is headquartered in Bethesda, MD, with satellite offices around the world. The company was named one of the 2018 Top Workplaces in the Washington, DC area by The Washington Post and received Inc. Magazine's Hire Power Award as one of the top 100 Private Job Creators in the US. Additional information is available at www.dminc.com and on LinkedIn , Twitter , Facebook , and Instagram . About the Opportunity DMI (Digital Management, LLC.) is looking for Desktop Support Specialist to support our client in Maryland. Scope Provide an experienced Desktop Support Specialist to support the Department of Natural Resources. Duties and Responsibilities:- Provide End User in support resources of desktops, laptops, peripherals, software applications and user access.
- Respond to end user support requests
- Work with end users to determine nature of their incidents
- Meet face to face with end users or connecting to their workstations via BOMGAR
- Troubleshoot user hardware and software issues
- Install hardware and computer peripherals (as required)
- Installation and upgrade of operating systems and computer software
- Troubleshoot networking and connectivity issues
- Provide basic training on computer operation and management
- Resource shall be required to comply with all applicable laws, regulations, policies, standards, and guidelines affecting Information Technology projects, which may be created or changed periodically.
- All contractor staff supporting this work order must complete the DoIT background investigation for privileged accounts.
- Community - Blood drives, volunteering opportunities, Holiday parties, summer picnics, Tech Chef, Octoberfest just to name a few ways DMI comes together as a community.
- Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel and many other items to provide convenience.
- Development - Annual performance management, continuing education and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
- Financial - Generous 401k match for both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee.
- Recognition - Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgement through Give-A-Wow, employee referral bonuses.
- Wellness - Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, on-site lactation rooms provide employees with several wellness options.