Opportunity at a Glance
The Specialist, Enrollment serves as a team member with an acute ability to build trusted relationships with current and potential students while using in-depth knowledge of the university's programs and features. Specialists provide excellent service to prospective students to understand their personal and professional development goals to identify the appropriate higher education program to enable their future success.
ResponsibilitiesMaster the various steps in the enrollment process to include specialized areas such as financial aid.Effectively communicate the value propositions of our brands in order to be able to provide an excellent student experience by offering the right program and start date through various communication methods such as phone/mail/fax/direct mail to enable the prospect to make an informed decision for the appropriate academic program.Utilizes critical thinking and problem-solving skills to address and resolve student issues and ensure positive student experience.Exceeds performance standards through personal conduct, individual and team attitude.Contributes to the growth of the business by guiding prospective students through the University’s enrollment process and assessing potential applicants and determine if they are qualified to apply and enroll in all academic programs, including Doctoral and Alumni programs.Conduct quality inbound/outbound communications, increased level of lead activity, complete/accurate applications, professional demeanor, and positive working relationships.Consistently keep track of, enters information into computer software and ensures accurate student information while observing confidentiality of information in a regulated environment.Maintains positive relationships with students to help support program persistence and generate referral activity.Work collaboratively to build a strong team relationship by working with direct team and other functional departments.Participation in training sessions and activities to facilitate student enrollments and team collaboration is expected.Performs other duties as assigned.Complies with all policies and standards.