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Take2 is a leading IT Services and Staff Augmentation company specializing in serving Federal and commercial clients. Our innovative, collaborative, and rewarding work environment has earned honors from Inc. 5000 for a fastest growing company for four years straight, the Washington Business Journal Best Places to Work, Virginia Business’ Best Places to Work as well as making it on the Washington Business Journal Fast 75 list two years in a row.
Description:- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Provide insight and support for agency-specific applications
- Respond to and triage queries via email and over the phone
- Enable and troubleshoot user accounts in multiple technical environments
- Reset user password and provide BitLocker key recovery
- Remotely install software and troubleshoot hardware and software issues
- Provision user accounts; provide access to share drives, distribution lists, and group mailboxes
- Update Tickets in ServiceNow with information from both end users, other support teams, and vendors
- Have strong interpersonal communication skills
- Hold U.S DoD Secret Clearance
- 1+ years of customer support experience
- Education: Technical school
- Certification: CompTIA Security+