Field Technician - CDC

Req ID: RQ170454Type of Requisition: RegularClearance Level Must Be Able to Obtain: NoneJob Family: Field EngineeringSkills:Desktop Computers,Handheld Devices,Remote Access,TroubleshootingExperience:3 + years of related experienceJob Description:GDIT is seeking an Field Support Technician to join our team supporting the Centers for Disease Control and Prevention (CDC) Service Desk in Hyattsville, VA.In this role, you provide some phone support troubleshooting technical problems and advising users on the appropriate action for resolution on a wide range of technologies and issues, but most support will be in person. The right candidate will have impeccable attendance, excellent communication skills and be highly skilled in multi-tasking.The position is for full time employment and will be based at the CDC's office at Hyattsville, MD campus.RESPONSIBILITIES

Provide outstanding customer support assistance via phone and email in Windows 10

Take incoming customer requests over the telephone, log calls into the ticket tracking system and resolve the technical issues in a timely manner.

Meet SLAs in a high volume call center environment.

Utilize solid MS Office 365 Outlook

Provide extensive support to remote customers utilizing Citrix and troubleshooting remote access problems effectively.

Perform some network administration tasks, including creating new users, assigning rights, resetting passwords in Active Directory, etc.

Troubleshoot desktops, laptops, tablets, and mobile devices - Android, iPhone or iOS devices

QUALIFICATIONSRequired Skills / Experience:

High School Diploma or GED and 3+ years of IT related experience troubleshooting hardware and software, and connectivity issues

IT Helpdesk/User Support experience to include 100% telephone support for local & remote customers using Windows 10/Office 2016 (preferably in a high volume IT call center environment)

Familiarity with a SLA driven environment

Experience troubleshooting Windows 10, MS Office 365 Outlook

Experience troubleshooting general networking, wireless , and connectivity problems; and knowledge/experience with remote desktop and VPN

Experience troubleshooting printers, desktops, laptops, tablets, and mobile devices such as Android, iPhone or iOS device, Apple/Mac

Knowledge of a Ticketing System

ATTRIBUTES FOR SUCCESS

Professional customer service skills with the proven ability translate technical findings

Highly skilled in multi-tasking

Excellent communication skills

Critical thinking skills and ability to troubleshoot

Impeccable attendance record

#GDITPriorityWe are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.