Job Number 24067234Job Category AdministrativeLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United StatesSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYThis is a temporary position.The FLEX Manager, Digital Guest Experience (DGE) reports to the Director, Digital Guest Experience and is part of the Global Operations (GO) department, which is responsible for developing solutions, supporting, and delivering them across all brands, disciplines, and continents. The role supports the global strategy related to identifying, creating, and implementing new and existing technologies that can be leveraged by both our guest and associates.This position is accountable for providing operational and strategic leadership and facilitating the development and activation of Non-Room Revenue generating products to help drive additional ancillary revenue streams in all areas of the hotel to incorporate long term strategy goals for growth in this area. These areas include but are not limited to food & beverage, spa, golf, point of sale systems, front of the house, amenity requests, tours, and activities. The FLEX Manager also contributes to the successful creation of the design, development, and implementation of global programs and initiates the process improvement and training to sustain and improve operations.The manager will demonstrate a passion for designing relevant, market-driven, and revenue-generating guest experiences and is responsible for leading the overall execution and development of these services. This role creates exceptional, cutting-edge experiences across and in support of our global continent endorsed projects by leveraging market research, trends, and customer insights, and actively participating in the latest technology advances. This position will be hybrid, based at Marriott International Headquarters located in Bethesda, Maryland.CANDIDATE PROFILEExperience and EducationRequired 4-year Bachelor’s degree in Business Administration, Hospitality, or other related area OR equivalent years of relevant work experience. 3+ years of hotel operations experience in the areas of rooms operations/front office and food & beverage Working knowledge of hotel’s point of sale systems & property management systems Ability to travel up to 20% of the time Possess strong oral and written communication skills, excellent interpersonal skills; able to collaborate effectively with senior leaders, key stakeholders, and vendors. Comfortable speaking in front of large groups including headquarters meetings and conference with external and internal stakeholdersPreferred Ability to lead in a matrix organization; leverage matrixed resources. Possess excellent project management and change management skills Track record of putting in place strong systems and processes to effectively implement and execute multiple programs Must be a self-starter who can work independently and be a strong team player Proven success prioritizing and managing multiple projects and stakeholders simultaneously. Ability to analyze and react to creative trends across multiple hospitality disciplines Ability to benchmark other business to identify effective technologies, processes, design innovations and trend Comfortable in a deadline-driven environment, often with changing business priorities Ability to positively influence without direct authority. Background in building high-performing teamsCORE WORK ACTIVITIES Works closely with continent and regional product organizations to implement and support on-property guest facing digital program across the Marriott portfolio of brands. Establish Food & Beverage standards for mobile ordering by brand. Maintains and holds accountable vendors in the Non-Room Revenue space that will support property deployments and product sustainability globally. Facilitates and tracks project timelines and drives accountability with internal and external stakeholders during project lifecycles. Collaborates with key executives, Area Directors, and property stakeholders to pull concepts through to fruition. Conducts research and trend analysis of deployed programs to identify opportunities for further improvement. Provides technical and business expertise to guide properties in achieving optimum performance in the balanced scorecard goals. Analyzes support trends and incorporates into hotel success in an effort to drive adoption. Works closely with the product teams to identify and roadmap enhancements to Digital products and systems to address pain points and improve the guest and associate experience. Works closely with the product teams in the discovery of new technology that be leveraged by our properties. Coordinates with appropriate communications individuals to articulate clear program direction (hotels, vendors, internal stakeholders, etc.).FLEX LEADERSHIP COMPETENCIESAdaptabilityTakes initiative and assists in the resolution of issues/problems resulting from change. Able to work with different levels of management and management styles as needed.CommunicationCommunicates in a timely, proactive manner. Receives directions and feedback well. Shares learnings, innovations, and best practices with othersQuality of WorkFollows procedures for ensuring quality, is detail-oriented, maximizes resources, meets deadlines, and follows through on assignments. Identifies problems and seeks resolution through sound judgement.Teamwork & Building RelationshipsWorks will in a team environment and treats people fairly, equally and respectfully. Demonstrates business ethics and personal integrity. Demonstrates pleasant, helpful and accurate services to internal and external customers.Technical AcumenDemonstrates technical acumen as defined by the position.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Full-time