Link Solutions is seeking a Help Desk Support Analyst (Entry-Level) to join our team in support of the Defense Health Agency (DHA) Operational Medical Systems (OPMED) at Ft. Detrick, MD.U.S. Citizen Active Secret Security ClearanceNon-remote (relocation incentive available)The Help Desk Support Analyst will support and maintain the functionality, performance, and efficiency of desktop computing systems used in support of OPMED operations. In this role, the Analyst will provide technical assistance to end users, including troubleshooting and resolving hardware, software, and peripheral-related issues. Working as part of Tier I and Tier II support teams, the Analyst will respond to service requests and incident tickets to ensure uninterrupted operations and high levels of customer support.Become an integral part of a professionally diverse team while working at an industry-leading organization, where work/life balance and employees come first. This is a great opportunity that will allow you to work on innovative projects that offer advancement and growth while helping protect our national security.Job Responsibilities:Provide Tier I and Tier II technical support to end users by responding to service requests, troubleshooting hardware and software issues, identifying root causes, implementing solutions, and escalating complex issues when necessary to ensure timely resolution.Install, configure, maintain, relocate, and support desktop and laptop computers, mobile devices, printers, and related peripherals in support of organizational operations.Troubleshoot and resolve operating system, software application, network connectivity, cabling, and configuration issues to minimize user downtime and maintain operational effectiveness.Support Microsoft Windows operating systems, Microsoft Office 365 applications, standard desktop software, and other enterprise technologies.Utilize the organization's ticketing system to document, track, prioritize, and manage service requests and incident resolution activities in accordance with established service levels.Perform account management activities, system access support, and end-user assistance to ensure a positive customer support experience.Assist with workstation deployments, equipment upgrades, hardware replacements, software installations, and technology refresh initiatives.Maintain accurate documentation of technical issues, resolutions, system configurations, and support activities.Collaborate with other IT support teams to resolve complex technical issues and ensure continuity of operations.Perform physical tasks associated with IT support, including lifting, transporting, installing, and organizing computers, monitors, printers, and other technology equipment as required.Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.