Helpdesk Level I IT Operations Management Associate

09 Aug 2024

Vacancy expired!

INSPYR is hiring a Helpdesk Analyst Level I for our direct client in Baltimore, MD. This is a longterm contract opportunity with a tentative start date of August 15, 2022. Qualified candidates should send their resume (Word Format) along with salary requirements to Elizabeth Hunter at .Helpdesk Analyst Level I12 Month ContractRESPONSIBILITIES

  • Provide phone support for end users and system administrators on the operation of the VoIP phone system features and reporting tools.
  • Perform initial diagnostic evaluation, address basic technical issues, and provide end user education and instruction.
  • Troubleshoot and resolve phone features and application issues within the scope and control of the position
  • Provide guidance to end users in procedures and policy for the administration and security of the Avaya provided hardware and software.
  • Track status, inform, and escalate tickets as necessary to ensure compliance to all service level agreements Provide prompt and accurate services with regards to status of Incident or Change requests to our customers. Customer service oriented, positive / can-do attitude.
EXPERIENCE
  • 2 years' experience in technical help desk support, or a related equivalent type of position.
  • Experience in use of a ticketing system.
SKILLS & COMPETENCIES
  • Education: Associates Degree or equivalent with a minimum of 2 years of experience.
  • Ability to provide clear and concise client support
  • Qualifications: Proficient knowledge of MS Office, Windows 2007, Email, Collaboration, and Internet navigation.
  • Aptitude for technology, an understanding of VoIP technology, and a desire to learn.
  • Any industry qualifications, particularly experience directly with Avaya Legacy (Nortel) or VoIP technology, is highly desirable.
  • Understanding and experience in support of IP data applications and end user support.
  • Remedy and/or CAPRS ticketing experience is preferred.

  • ID: #44723730
  • State: Maryland Baltimore 21215 Baltimore USA
  • City: Baltimore
  • Salary: BASED ON EXPERIENCE
  • Job type: Contract
  • Showed: 2022-08-09
  • Deadline: 2022-10-07
  • Category: Et cetera