Description Primary Responsibilities:
Monitor network management system and engage telecom providers for restoration efforts.
Keep incident details frequently updated with accurate information in the incident management tool.
Solve systems and network issues of limited scope and complexity.
Oversee high availability IP networks, messaging systems, and Air to Ground data communications equipment and systems.
Resolve routine technical queries from customers and Business Units.
Work alongside Senior Team Members to address moderate to complex issues with critical customer services; may lead in resolving less complex issues.
Monitor and troubleshoot system performance, resolve or escalate network issues.
Work on the deployment, configuration, and maintenance routines; develop tools for process efficiency.
Participate in designing and configuring network solutions.
Provide customers with guidance to solve problems.
Flexibility in terms of job duties, which may vary.
Work some weekends and holidays, as this is a 24/7/365 Operation Center.
This position requires a DAY Shift (7 AM-3:30 PM EST).
Requirements
Required Qualifications:
Network+ Certification.
Knowledge of TCP/IP networking protocols and understanding of computer hardware and software interconnection.
Familiarity with ITIL/ITSM concepts and practices.
Experience troubleshooting Cisco devices and with HSRP/BGP routing protocols.
AA/AS degree or other 2-year post-high school training with a minimum of 1-2 years of relevant experience or a HS Diploma/GED with 2 years of experience.
Preferred Qualifications:
CCNA Certification.
Knowledge of Remedy, Netcool, Office 0365, ServiceNow.
Strong customer service skills.
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
Full-time