Inside Sales Manager

We are looking for an Inside Sales Manager to join our Rexel, USA team in Sparks, MD! Summary:

The Inside Sales Manager is responsible for leading and developing an inside sales team to drive profitable growth, strengthen customer relationships, and deliver a consistent, high-quality customer experience. This role is accountable for proactive sales execution, customer retention, operational excellence, team performance, effective management of branch or sales office financial results, and adoption of Rexel digital tools that improve efficiency and customer experience. The Inside Sales Manager partners closely with internal teams, suppliers, and field sales to support customer needs, resolve issues, and expand business opportunities.

What You'll Do: Lead, coach, and develop an inside sales team to achieve sales, service, and performance objectivesDrive proactive sales activities that increase account penetration, strengthen customer relationships, and grow profitable revenueManage branch or sales office financial performance, including credit administration, expense control, productivity, and other key P&L metricsPartner with internal stakeholders, suppliers, and outside sales teams to support customer growth, pursue opportunities, and resolve customer issuesGuide the team in identifying customer needs, preparing quotes, processing orders, and ensuring follow-through through completionMonitor order accuracy, responsiveness, service levels, and other operational metrics to deliver an excellent customer experiencePromote the adoption of company tools, systems, and digital resources that improve efficiency, sales effectiveness, and the customer experienceFoster a collaborative, accountable, and customer-focused team culture that supports continuous improvement and profitable growthOther duties as assignedJob Duties Disclaimer:

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.