IT Customer Liaison- Entry to Experienced Level

12 May 2024

Vacancy expired!

Position SummaryNSA is in search of Computer Science professionals to solve complex problems, test innovative approaches and research new solutions to storing, manipulating, and presenting information. We are looking for you to apply your computer science expertise to projects that seek to create new standards for the transformation of information. If you want to develop technologies and tools and be a part of cutting edge innovations; join our team of experts! Help protect national security interests as part of the world's most advanced team of computer science professionals!DCIPS DisclaimerThe National Security Agency (NSA) is part of the DoD Intelligence Community Defense Civilian Intelligence Personnel System (DCIPS). All positions in the NSA are in the Excepted Services under 10 United States Codes (USC) 1601 appointment authority.How To Apply - ExternalTo apply for this position, please click the 'Apply' button located at the top right of this posting. After completing the application for the first time, or reviewing previously entered information, and clicking the 'Submit' button, you will receive a confirmation email. Please ensure your spam filters are configured to accept emails from noreply@intelligencecareers.gov.

PLEASE NOTE: U.S. Citizenship is required for all applicants. Reasonable accommodations provided to applicants with disabilities during the application and hiring process where appropriate. NSA is an equal opportunity employer and abides by applicable employment laws and regulations. All applicants and employees are subject to random drug testing in accordance with Executive Order 12564. Employment is contingent upon successful completion of a security background investigation and polygraph.

This position is a Defense Civilian Intelligence Personnel System (DCIPS) position in the Excepted Service under 10 U.S.C. 1601. DoD Components with DCIPS positions apply Veterans' Preference to eligible candidates as defined by Section 2108 of Title 5 USC, in accordance with the procedures provided in DoD Instruction 1400.25, Volume 2005, DCIPS Employment and Placement. If you are a veteran claiming veterans' preference, as defined by Section 2108 of Title 5 U.S.C., you may be asked to submit documents verifying your eligibility.

Please note that you may be asked a series of questions depending on the position you apply for. Your responses will be used as part of the screening process of your application and will assist in determining your eligibility for the position. Be sure to elaborate on experiences in your resume. Failure to provide the required information or providing inaccurate information will result in your application not being considered for this position. Only those applicants who meet the qualifications for the position will be contacted to begin employment processing.

Please Note: Job Posting could close earlier than the closing date due to sufficient number of applicants or position no longer available. We encourage you to apply as soon as possible.Pay, Benefits, & Work Schedule- On the job training, internal NSA courses, and external training will be made available based on the need and experience of the selectee. - Travel opportunities away from NSA headquarters are available for many NSA employees. These opportunities may take you to overseas locations and other U.S. sites. - Flexible schedules to ensure a work/life balance.- Continuing education and training.- Networking and career development opportunities through mentorships, employee resource groups and professional groups.- Generous leave programs, including annual paid time off, sick leave, and holiday leave. - Health/Life insurance, and federal retirement plans.- A friendly environment that fosters innovation.- On-site childcare services, fitness facilities intramural sports and convenience shopping - Personal and family wellness resources- A workplace of inclusion that values diversity across all disciplines.

Monday through Friday, with a basic 8hr/day work requirements.SkillsThe ideal candidate is someone with a desire for continual learning and who possesses strong communication (oral and written), problem-solving, analytic, interpersonal skills, is motivated, accountable, detail-oriented, customer service & requirements oriented, able to work effectively (independently and/or within teams) across functional areas in a collaborative environment, able to manage multiple tasks with competing timelines and deliverables, and experience in one or more of the following areas is preferred: Systems Administration, Network Administration, Network Traffic Analysis, Network Design, Operational Technology (ICS/SCADA, etc.), Reverse Engineering, scripting, programming, IT support or management, project management, requirement analysis or Systems Engineering.ResponsibilitiesThe professionals at the National Security Agency (NSA) have one common goal: to protect our nation. The mission requires a strong offense and a steadfast defense. The offense collects, processes and disseminates intelligence information derived from foreign signals for intelligence and counterintelligence purposes. The defense prevents adversaries from adversely impacting our national security systems. In support of a customer's mission, Information Technology (IT) Customer Liaisons incorporate the customer's process and technology needs into the enterprise mission planning and execution space.

NSA is in search of professionals to solve complex problems in the cybersecurity of Operational Technology (OT), Industrial Control Systems (ICS), and Supervisory Control and Data Acquisition (SCADA) systems. We are looking for you to apply your IT, Network, Computer Science, OT, ICS and/or SCADA expertise to assess, define, prioritize and document customer's cybersecurity needs for these systems. You would then jointly address those needs through partnerships, teammates, and your own expertise.

We are seeking to meaningfully improve our customer's cybersecurity posture in critical infrastructure, focusing on mission critical control systems (OT/ICS/SCADA) where application of this broad range of skills is essential.

If you want to develop solutions and be a part of cutting edge innovations; join our team of experts! Help protect national security interests as part of the world's most advanced team of technical professionals!

The responsibilities of an IT Customer Liaisons include:

- Defining, interpreting, documenting, and prioritizing customer's technical requirements. - Preparing operational, functional, and technical requirement documentation. - Identifying opportunities to improve customers' capabilities by monitoring developments that indicate evolving customer technical needs and providing information about new and enhanced technical capabilities. - Providing timely and accurate customer-centric information regarding capabilities activities that may affect customer operations.- Creating partnerships that promote interoperability and consolidate IT resources. - Relaying customer feedback to appropriate IT manager. - Develop and maintain customer relationship and communication throughout the customer lifecycle and serve as the primary point of contact between the organization and customer.

  • ID: #40719235
  • State: Maryland Fortmeade 20755 Fortmeade USA
  • City: Fortmeade
  • Salary: USD TBD TBD
  • Job type: Permanent
  • Showed: 2022-05-12
  • Deadline: 2022-07-10
  • Category: Security