Java WebSphere AWS Cloud Production Support

Java WebSphere AWS Cloud Production Support Investment Bank Experience We have a new Java WebSphere AWS Cloud Production Support opportunity available that could be of interest to you, please review my specification below. The work schedule will be onsite five days a week.Please feel free to call me at 1 – 2 1 2 – 6 6 0 – 2 5 9 9 or reach me via email at BStevens @ Merritt-Tech.com. Responsibilities:On-call production support responding to escalated system events, automated alerts, and x-matter pagesOn-call system monitoring and maintenance of application technical documentation and system alerts.Restoration of services and applications from disruptionsOn-Demand system validations related to various deployment efforts that require production support team assistance.Day to day individual incident management including triage, research, and escalation or resolution.Capability:We are looking for a technical analyst with experience in customer engagement and working day to day technical support issues.A background in AWS cloud-based application development and monitoring is also a need. With an increasing movement of our application support in the AWS space, this helps fit into our support model with a skillset the team has been coming up to speed on.Form a contractor perspective, prior on-call experience is also a need as this position will include on-call support in addition to the day-to-day support tickets.Experience with SQL & Splunk logging are a mustPrior experience supporting customer facing front end financial account systems is strongly preferred.Outcome & Benefits:Reduce ticket turnaround timeReduce ticket backlogImproved ability to absorb leave requests across the teamImproved ability to absorb support related impacts like unplanned time away, last minute audit or compliance requests.Free up FTE resources for other strategic work such as decommission initiativesPlease let us know your interest for this position. Regards Bill StevensSenior Technical Recruiter