Knowledge Manager

Link Solutions is seeking a Knowledge Manager to join our team at Aberdeen Proving Ground, MD.Must be a US Citizen Must have an active DoD Security Clearance.Non-remote (relocation incentive available)Our Knowledge Managers will play a critical role in driving knowledge-sharing initiatives and developing scalable information practices to ensure personnel have timely access to documentation, standards, and technical guidance to improve overall operational performance at the Army Research Laboratory in Aberdeen Proving Ground, MD.  Join a team of dedicated professionals at an industry-leading organization, where you will have the opportunity to work on innovative projects that contribute to national security. This position offers significant opportunities for career advancement and professional growth while supporting critical missions and operations. Job Responsibilities:Oversee the development, organization, and maintenance of knowledge assets, including documentation, SOPs, troubleshooting guides, and best practices.Implement and manage knowledge management (KM) processes using existing enterprise tools and systems.Facilitate the continuous capture and refinement of technical insights from IT teams and engineering personnel.Enhance self-service support resources by improving article quality, searchability, and usability.Collaborate with IT teams, analysts, and engineers to ensure the knowledge base aligns with evolving support needs and technical standards.Promote knowledge sharing across teams to reduce resolution time and improve service delivery consistency.Support documentation governance, version control, and compliance with ARL and DoD KM policies.Provide reporting on content usage, knowledge base performance, and continuous improvement initiatives.Participate in IT and telecom project teams, contributing to engineering documentation reviews and ensuring KM alignment with project goals.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.