A leasing consultant is a challenging position that uses both sales and exceptional customer service to make a genuine impact on people’s lives. The leasing consultant serves to connect prospective and current residents of Maryland Management Company’s apartment communities with the Company’s management team. He or she is responsible for helping prospective tenants select a new home by showcasing individual apartments, the property amenities, and our local community. There are three core categories of responsibilities:LeasingConduct tours of the grounds of the community and show apartments to prospective residentsSell the community over the phone/internet to convert leads to on-site toursGreet all individuals that enter the leasing office in a friendly and professional mannerMaintain thorough product knowledge of our property (floor plans, amenities, etc.) and the local communityApply product knowledge to prospective residents’ needs by effectively communicating features and benefitsRepresent the company in a professional manner at all timesCustomer ServiceDevelop and maintain professional relationships with prospective and current residentsAccept maintenance requests, submit maintenance tickets, and complete follow-up to ensure satisfactionHandle resident calls and in-person concernsRespect boundaries of tenant confidentiality, ensure safety, and uphold both local and Federal Fair Housing LawsAdministrativeAccurately prepare and be thoroughly knowledgeable with all applications, lease documents, and related paperworkAccept rental paymentsFacilitate the move-in and move-out processGeneral clerical assistance including answering phones, taking messages, filing, etc.