Opportunity at a Glance
The Manager, Academic Operations works closely with university faculty and leaders in colleges as well as academic support staff in various departments to develop, plan, and deliver synchronous virtual and in-person academic residency events. This role directly influences the faculty/staff and student journey experience. Reporting to the Director of Operations within the Office of Academic Affairs, the Manager will collaborate on supporting branches of our strategic plan including focusing on unique and elite student experiences and fostering a sense of belonging. This involves engaging in residency strategy planning and working with team members and colleagues in other areas on logistical planning for residencies, labs, and intensives. In this role, you will work as a member of our Academic Affairs Team in an environment that values collaboration, innovation, and diverse perspectives. As an Manager, you'll need to have a strong interest in technology and communications. You'll need excellent interpersonal and written communication skills and demonstrated proficiency in Excel. Previous experience with synchronous in-person and virtual events is beneficial. You should also have a desire to develop best practices and processes, and keep current on trends, technologies, and approaches. This position will also include continuous process improvement, communications across teams and engage in problem solving as issues arise.
ResponsibilitiesPlans, coordinates, and organizes logistics for synchronous virtual and in-person doctoral academic residencies, labs, and intensives.Collaborates with faculty and support staff for planning and delivery of synchronous academic experiences.Partners with the team and program stakeholders to ensure that academic content is current and synchronous experiences are engaging, foster a sense of belonging and achieve university and programmatic goals and objectives.Serves as a subject matter expert for doctoral academic residencies, labs, and intensives.Manages and oversees event builds in various platforms as well as faculty/staff, and student event communications.Manages residency registration opening builds, the event management platform content, residency website content, and residency policies and information in the Walden University Catalog and Student Handbook.Reviews, develops, and administers procedures and processes for residencies that support branches of the strategic plan including areas that contribute to unique and elite student experiences and fostering a sense of belonging throughout the community.Monitors adherence to university policies and seeks to improve operations, practices, and systems that focus on strategic priorities.Gathers and analyzes data relating to synchronous academic activities and assessments for dashboards and reports on event and/or team performance. Assigns faculty and staff to residencies, labs, and intensives and manages faculty/staff assignment changes.Responds to student inquiries in Salesforce.Supervises colleagues within the Academic Affairs Team.Responds to ad-hoc requests for residency data and information.Assists in creating micro-budgets and reports as needed.Orients new staff on the policies, procedures, and operations of the unit.Represents team at pertinent meetings.Travels to support academic residencies, labs, intensives, and other academic events. Work hours will flex periodically to accommodate evening and weekend event support.Designs workflows and procedures, manages workflow and adjusts when necessary. Sets clear work unit policies and procedures.Fosters a success oriented, accountable environment.Evidence of effective and innovative leadership and excellent problem-solving skills, shown through accountability and superior results.Support special projects and perform other duties as assigned.Complies with all policies and standards.