Opportunity at a GlanceThis role offers the opportunity to lead and inspire a team of skilled Business Process Analysts and Experts, driving impactful solutions involving system support, federal and state aid oversight, project management, and the creation of streamlined standardized operating procedures. This hands-on leader will spearhead critical projects and initiatives, ensuring seamless execution of business priorities that power the operations of Adtalem institutions. This leader will play a pivotal role in shaping the team’s success and delivering results that make a meaningful impact.
ResponsibilitiesResponsible for managing and developing departmental staff as they direct daily operations of the business process analysts/expertsResponsible for ensuring key business tasks align with current business process and organizational need.Serves as backup liaison within Institutional Support Services, IT and institutions in regard to key functional system enhancements and system configuration.Design, develop and implement processes for regulatory or business changes that impact business systemsMaximize team effectiveness by strategically reallocating work tasks to other institutional support services or Adtalem teams, ensuring optimal resource utilization and enhanced operational efficiency.Proactively monitor team performance using team dashboards/Microsoft planner/lists and performance reports to ensure timely service to stakeholdersParticipates in the planning of service requests, implementation steps, corrective actions, upgrade recommendations and optimization steps for business systemsProvides leadership to promote and maintain integrity and accuracy of the various reporting from functional systems.Submits monthly/quarterly reports on BPA/BPE projects to Senior Leader, anticipates work that will impact business systemsCoordinates development of training material for any new/changed business process flows within key systems or to key business partners.Establishes service standards and metrics to measure service delivery and ensures that staff knows and understand their responsibilities, authorities and accountabilities.Work with business partners and Information Technology personnel to identify business requirementsand system development specifications for business changes and enhancement requests.Stays current on all local, state and federal policies that affect student finance and financial aid systems including, Title IV regulations, VA programs, scholarship opportunities and College academic policies.Travels as needed.