Manager- Unified Communications

Description:The IS Manager, Unified Communication and Collaboration manages a technical team responsible for a suite of Unified Communications and Collaboration solutions to support our client's internal customer base. This role is responsible for Allegis global voice network, video conferencing, in-room Audio/Visual technologies, and cloud based collaboration technologies. Responsible for the team leadership, agile project management, and deployment of our client's Unified Communications and Collaboration solutions. The position requires strong technical skills, team building and management skills, with a strong customer focusRemote vs on-site scheduleo 3 days/week on-site in Catonsville, MD (Leadership team comes on-site 3 days/week)Essential Functions: Provide leadership and responsibility for successful delivery of the UCC Product. Provide technical expertise and guidance in all areas of the UCC stack Leverage existing & identify new metrics to provide insight into system health and team performance Lead the team in ensuring quality solutions are implemented, advocating for investments into activities that would improve the quality, cost, or required effort of future products (SOP’s, automation, templating, standards)Management responsibilities: Provide leadership to the UCC team to meet goals and objectives Building and optimizing the team and skillsets required to support UCC systems and processes Developing a high performing team thru hiring, training, personal development plans, establishing SMART goals and evaluating performance on a regular basis Building and maintaining technology vendor relationships Coordinate efforts to ensure KPI’s and metrics are tracked to ensure system uptime and end user system performance Ensure End of Sale and End of Support dates for all standard platforms are known, tracked and addressed as neededBudget responsibilities: Financial Tracking & Reporting Vendor Spend Tracking Provide budget and forecast data to Delivery ManagerMinimum Education and/or Experience: BS or equivalent experience is required; MA or MS is a plus Solid understanding of and demonstrated experience using appropriate tools such as Version One, Planview, FieldGlass or others Experience managing teams on large-scale projects with multiple work streams Experience working in an offshore/onshore collaborative environment A proven track record of successfully implementing enterprise-level UC&C applications and technology including o 5+ years of experience managing teams in a high-tech development environment. Technical Expertise in UC/C and related technologies:o Core IPT / VOIP / SIP telecommunications technologieso Video / web conferencingo Contact centero Microsoft collaboration technologies and tools (MS Teams)o Cisco collaboration technologies and toolso Cloud-based platforms (CUCM)o Working knowledge of Computer Telephony Integration High level of technical skills/ background to provide highly-credible leadership and technical expertise to teams and to be able to accurately and objectively evaluate complex project risks and issues Ability to provide leadership to business analysts and collaborate with customers and develop strategies and solutions of high business valueEnvironment 400+ sites globally; 30,000+ users Cisco phone systems MS Teams video meetings and voice phone calls Starting to replace hard phones and using MS Teams voice AV and teleconferencing on-site and remotely 200+ Cisco video systemsManaging a team of 8+ direct reports overseeing Engineering / OperationsNeed a strong leader and manager who takes ownership Cisco or Microsoft experience (either one is fine) UC Engineering background Proven leadership experienceProjects Phasing out Cisco Call Manager on-prem and moving towards Microsoft Voice Enhancing MS Teams capabilitiesSkills:unified communications, cisco voip, ms teams, management skills, Project managementTop Skills Details:unified communications,cisco voip,ms teams,management skills,Project managementAdditional Skills & Qualifications:Core Competencies: Customer Service Building Relationships Business Knowledge / Organizational Acumen Self-Motivation/Self Starter Leading Self and OthersExperience Level:Expert LevelAbout TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email mpowers@teksystems.com. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.