Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and serve humanity. Pay : $70k to $75k annually Job SummaryProvides technical and administrative support to uphold the quality and integrity of client security programs. Applies technical and management expertise to the U.S. Census Bureau's Office of Security in Suitland, MD. Oversees a security management system, including access control, badge production, fingerprinting, key issuance, visit request processing, and security record management.Primary DutiesReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.
Independently plans, directs, and prioritizes multiple projects and tasks to meet the goals of the Office of Security (OSY) and other deadlines as they arise.
Supervises Security Assistant personnel and leads Security Services support function operations: coordinates and oversees all aspects of administrative security support; plans and coordinates production assignments; develops and maintains filing system; performs quality control to fulfill contractual obligations and ensure performance thresholds are satisfied.
Works closely with the Customer security leads to determine the most effective and efficient solutions for fulfilling OSY security requirements; maintains office calendar, coordinate/schedule meetings, records and annotates senior level meeting minutes.
Articulate in the OSY mission (responsible for ensuring the security of personnel, property, facilities, information, and assets of the Bureau of the Census) to customers, associates, and senior staff; provides timely and accurate information to customers and staff.
Additional Responsibilities
Set and implement internal and external quality requirements to ensure products/services meet OSY expectations. Tracks administrative performance and provides reports as requested.
Monitors Remedy Case Management system, CHRIS Incident Management system, and Census Hiring and Employment Check (CHEC) system for OSY cases; assigns case investigations to Security Specialists; investigates incident reports to obtain additional information from customers.
Performs quality control of data entries to computer databases such as USAccess and LENEL access control, to verify accurate biographical and security data entries.
Apply experienced knowledge and understanding of security services to execute OSY’s administrative security support function.
Assists the OSY Emergency Management Team during exercise or actual catastrophic event.
Apply knowledge and understanding of quality control processes, standards, and procedures to implement multi-layered quality control methods.
Ability to interpret, and apply specific policy and guidelines associated with security operations for administrative services support.
Enforce and monitor any/all policy changes that may be provided by the customer. Alert and inform proper officials in cases of emergency.
Answer telephone calls, take messages, answer questions, and provide appropriate information.
Plan, Coordinate, train, motivate, monitor, and evaluate performance of Security Assistants.
Assist in implementing rehabilitation plans of assigned employees. Write employee counseling reports as needed. Coordinate with Rehabilitation Counselor to solve behavior/attendance issues.
Participate in the employee evaluation process and other meetings pertaining to employee goals and objectives. Provide input as needed.
Maintain clean safe work areas throughout the workday.
Perform other responsibilities as assigned.
Qualifications: Education, Experience and Certification(s)
High School Diploma or General Educational Development (GED) required. Bachelor’s degree in business administration or a related field preferred.
A minimum of 3-5 years of supervisory experience is required.
At least 5 years of personnel security experience within a government agency is preferred.
Must be able to obtain and maintain a Tier 1 Background Investigation with Inquires (NACI).
Knowledge, Skills, and Abilities
Must be able to work well with people internally and externally at all levels of the organization.
Customer service oriented and be able to work efficiently in a fast-paced environment. Work well independently and as a contributing member with integrity and personal accountability.
Exceptional attention to detail and adequate time management skills
Ability to effectively present information in one-on-one and small group situation to customers, clients, and other employees of the organization.
Excellent customer service skills, verbal and written skills and ability to accept and follow directions.
Up-to-date knowledge of Federal and industry standards and best practices.
Experience using MS Office Suite (Word, PowerPoint, Excel, etc.)
Detail-oriented and able to carry out work with the highest levels of accuracy.
Ability to operate security services equipment (computer, databases, photography, printers, laminator, phones, digital fingerprinting) and perform repetitive tasks
Supervision Received Supervision: The incumbent performs a variety of routine work within established policies and procedures and receives detailed instructions on new projects and assignments.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet to moderate.What we offer in our Benefit Plan for Eligible Employees: Our goal is to hire and retain the best people; therefore, we provide benefits that we believe add value to you. Our comprehensive benefit program features:
Health coverage for you and your family through Medical, Dental, and Vision plans
Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance
A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution
Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars
An Employee Assistance Program, Wellness Program to help you manage your work and life needs, and Tuition Assistance for eligible employees
A generous paid time-off program in which the benefits increase based on your tenure with the company"
ServiceSource is committed to hiring and retaining a diverse workforce and building an inclusive workplace. We are an Equal Opportunity and Affirmative Action Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.
PAY TRANSPARENCY POLICY STATEMENT:The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information
Full-time