Membership Records Associate

Description Robert Half is recruiting for a Membership Records Processor to join a non-profit in Silver Spring, MD!Membership Records Processor, you will play a crucial role in managing the membership dues process for the association. You will be responsible for maintaining accurate membership records, processing dues payments, and providing support to members regarding membership-related inquiries and requests. The ideal candidate will have strong organizational skills, exceptional attention to detail, and a commitment to delivering excellent customer service to our members.Key Responsibilities:

Membership Dues Processing: Process membership dues payments accurately and efficiently, ensuring timely recording and reconciliation of payments received.

Membership Database Management: Maintain the association's membership database, including updating member records, processing new memberships and renewals, and ensuring data accuracy and integrity.

Membership Communications: Assist with membership communications, including sending dues renewal notices, membership welcome emails, and other correspondence as needed.

Member Support: Serve as a primary point of contact for members regarding membership-related inquiries, providing prompt and courteous assistance via email, phone, or in person.

Reporting: Generate reports and provide regular updates on membership dues status, membership retention rates, and other key membership metrics to management and relevant stakeholders.

Event Support: Provide administrative support for association events and activities, including registration assistance, attendee tracking, and onsite support as needed.

Collaboration: Work closely with other team members and departments, including membership, finance, and communications, to ensure seamless coordination and delivery of membership services.

Process Improvement: Identify opportunities for process improvements and efficiencies in the membership dues administration process, and collaborate with team members to implement solutions.

Requirements

High school diploma or equivalent required; associate or bachelor's degree preferred.

Minimum of 2 years of administrative experience, preferably in a nonprofit or membership-based organization.

Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously and meet deadlines.

Excellent communication and interpersonal skills, with a customer service-oriented approach.

Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with membership databases or CRM systems.

Ability to work independently with minimal supervision and as part of a collaborative team.

Commitment to the mission and values of the nonprofit sector.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .