Need VoIP Engineer, Linthicum MD - 12 Months

VOIP Engineer Linthicum MD Long Term Duties

• Ability to troubleshoot and support all components of VoIP Systems, contact center solutions, IP-IVR queue management, peripheral gateways, historical data reporting, voice gateways, and other third party software/hardware integration such as voice recording
• Recommends different types of hardware and software to be used with the network they design
• Administration, operation, trouble diagnosis and maintenance of VoIP, unified communications and call center equipment related to Cisco systems
• Work in tandem with the Service Desk to evaluate and resolve telecomm-related tickets, enabling first contact resolution for customers Monitor active high priority VTC conferences and reconnect participants
• Update Cisco Call Manager directories as part of the move/add/change process
• Assist other team members status service requests and incidents tickets, keeping the customers informed of status
• Post and track outages to telecomm systems
• Oversee voice network reconfiguration and billing reconciliation's
• Develop or assists in the development of standards for carrier service and equipment

• Expertise in the design and implementation of dial plans and voice services
• Diagnose and troubleshoot complex voice system troubles
• Knowledge of tactical voice systems
• Telecom / Voice / Carrier experience
• Knowledge of Voice systems like Quintron, Rohde and Schwarz
• Experience/knowledge with Juniper (preferred) network devices like routers, switches, firewalls
• Requires knowledge of PBX systems, VoIP solutions, and good customer support skills
• Requires basic knowledge of cabling infrastructures, experience working with telecom
• Cisco CCENT or equivalent desired