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- Completes configuration, installation and support of network equipment to the specifications of BPD.
- Maintains BPD network through regular maintenance.
- Maintains configuration and support documentation.
- Manages assigned projects and program components to deliver services in accordance with established objectives.
- Supervises the administration of systems and servers to ensure availability of services to authorized users.
- Maintains multi-site network operations, software applications and operating systems through regular maintenance.
- Troubleshoots malfunctions of hardware, software applications and security systems to resolve operational issues. Restores services when required.
- Develops mobility solutions.
- Troubleshoots user and computer-based certificate authentication issues.
- Plays an active role in building test beds, conducting verification and validation testing.
- Designs, deploys and troubleshoots IP and wireless networks such as IP network security, certification, authentication, enterprise IP networking, IP network management, remote access, and network access controls.
- Travels within the Baltimore City boundaries as required to install and troubleshoot network related issues.
- Approximately ten (10) years’ experience working in a large organization with over 3,000 users and over 10,000 network end points.
- Approximately ten (10) years’ experience with Cisco routing/switching, configuration/implementationinvolving Cisco Nexus, Catalyst core, distribution and access layer switches.
- Approximately ten (10) years’ experience with protocols and network troubleshooting.
- Approximately ten (10) years’ experience with network visualization tools (e.g. Cisco Nexus VDC, VRF).
- Approximately two (2) years’ experience with Cisco ACI.
- Approximately five (5) years’ experience with Cisco ISE.
- Approximately five (5) years’ experience with 802.1x in a wired and wireless environment.
- Experience with Cisco DNA Center.
- Experience with Cisco wireless products.
- Experience with Cisco UCS network and ACI integration.
- Experience with VMware virtualization.
- Experience with Cisco ASA and Firepower Firewalls.
- Experience with OSPF.
- Experience with Infoblox.
- Experience with F5 networks.
- Passion: The ideal candidate will have a deep passion for all things related to IT and networking. The candidate must be continuously learning about new technologies and best practices as they relates to the job role.
- Communication skills: able to communicate in a clear, articulate, and professional manner on a daily basis via written and oral communications with customer contracting representatives, Baltimore Police employees, and subcontract/teaming partner contracting organizations.
- Interpersonal and Customer Relations skills: able to maintain a professional and courteous attitude with employees and third-party individuals at all times to resolve conflicts and address any issues within the contractual structure and regulations.
- Planning/Organizational skills: able to prioritize work activities, use time efficiently and work through projects in a self-motivated manner balancing efforts between contracts, vendor agreements, and pricing requests.
- Adaptability: able to adapt to rapid changes in the work environment, manage competing demands and able to deal with frequent change, delays or unexpected events.
- Problem-solving skills: able to identify and resolve problems in a timely manner; gather and analyze information skillfully; able to apply independent judgment on a regular basis in making decisions.
- Time Management skills: able to use time effectively in a semi-supervised fashion, pursuing other activities when regular duties have reduced in volume; able to complete projects in a timely manner.
- Associate Degree and/or related Technical Degree required. Bachelor’s Degree from an accredited college or university in a Technology related discipline preferred. (Years’ experience may be considered as a substitute for a degree at the discretion of BPD).
- Cisco Certified Network Professional (CCNP) highly desirable.