Network Support Technician

Network Support TechnicianMSI is seeking a Network Support Technician to support our client in Bethesda, MD.Overview:The Network Support Technician works with customers and engineers to perform day-to-day network support. They also troubleshoot and resolve network issues within the SLA timeframe and respond to customer tickets and work on projects as assigned.Responsibilities:• Responding to customer incidents.• Monitor Alert Dashboard and ensure that tickets are created for issues.• Activate/Configure Network interfaces for customers across multiple locations.• Work as part of a 24x7 on call rotation in support of incidents.• Deploying/upgrading new network devices.• Move equipment between locations.• Follow established processes to support customer network.Qualifications:• U.S. Citizenship or required.• Clearable for Public Trust.• Bachelor’s degree.• Network+ certification, or higher.• Able to lift/move heavy network equipment.Desired Qualifications:• Experience with Wireless Infrastructure / 802.1x.• Experience with Monitoring Tools like Sitescope/Solarwinds/Sciencelogic.• Able to work evening shift (2p - 10p).MSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.