Req ID: RQ180906Type of Requisition: RegularClearance Level Must Be Able to Obtain: NonePublic Trust/Other Required: NACI (T1)Job Family: Help DeskSkills:Active Directory (AD),Help Desk Support,Microsoft Office,Technical Support,TroubleshootingExperience:2 + years of related experienceJob Description:GDIT is seeking a Network Operations Service Center ( NOSC) Help Desk Specialist to support the National Library of Medicine (NLM). You will be part of a NOSC team supporting NLM's mission to be the Nation's primary library supporting biomedical schools across the US.This role supports a critical mission for the public health, working at the prestigious National Institutes of Health main campus. You will provide Tier 1 support to important NLM clients, as well as support their critical infrastructure and applications.This position is Thursday – Monday from 4:00 PM – 12:30 AM. You may be asked to switch shifts with other team members based on the needs of the teams. Because this position is considered "essential personnel", you will be required to work during Federal closures or during holidays that may fall on your shift-scheduleWork Visa sponsorship will not be provided for this role.HOW A NOSC HELP DESK SPECIALIST WILL MAKE AN IMPACT:
Providing the organization's front line of customer support, solving basic technical problems, and providing support for all assigned areas
Tracking and documenting detailed information about each customer's service need in an incident management system
Performing first-line (tier 1) support to determine service interruptions for desktop hardware, peripherals, and software applications
Escalating unresolved queries to the next level of support
Ensuring proper recording, documentation, and closure of tickets
Sending broadcast messages with updates/news organization-wide
Monitoring and ensuring NLM systems and programs are running appropriately to serve their clients, acting on incidents appropriately when they are detected
WHAT YOU WILL NEED TO SUCCEED:Required Education: AS/AA (or equivalent)Required Experience: Minimum of three years of related experienceRequired Technical Skills:
Minimum of two years of experience supporting Windows 10 and MAC computers in a Tier 1 or higher environment
Working knowledge of Helpdesk software and remote control interactions
Client-facing experience
Knowledge of commonly used concepts, practices, and procedures for end user technical support
Advanced troubleshooting skills
Security Clearance: Must be able to obtain a NIH Public TrustRequired Skills and Abilities:
Excellent client-facing experience
Good problem-solving and research skills
Ability to effectively communicate
Preferred Skills: Previous work in an IT Service Center and/or data centerLocation: OnsiteGDIT IS YOUR PLACE:
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
#GDITFedHealthJobs -NIH#GDITFedHealthJobsThe likely hourly rate for this position is between $24.60 - $33.28. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
Full-time