OFFICE MGR SUPPORT/INSIDE SALES/Customer service

Backup Office Manager

Position Title: Backup Office Manager

Employment Type: Full-time

Location: Bowie/Annapolis

Company Type: Small Company

Job Overview

- Purpose: To support the day-to-day operations of the office, enhance customer service, and assist in marketing efforts to drive sales.

- Reporting To: Company Owner

Key Responsibilities

1. Customer Service Management

- Respond to customer inquiries via phone and email.

- Resolve customer complaints and ensure satisfaction.

- Maintain customer records and track feedback.

2. Marketing Support

- Assist in developing and implementing marketing strategies to promote the company.

- Manage social media accounts and online presence.

- Help in creating marketing materials and campaigns.

3. Sales Support

- Assist in sales activities, including lead generation and follow-up.

- Maintain sales records and track performance metrics.

- Provide support during sales presentations and client meetings.

4. Administrative Tasks

- Manage office supplies and inventory.

- Assist in scheduling appointments and managing calendars.

- Support the office manager in daily operations and administrative duties.

5. Communication

- Maintain clear and effective communication with team members and clients.

- Serve as a point of contact for external vendors and partners.

Qualifications

- Experience: Minimum of 2 years in an office management, customer service, or sales role.

- Skills:

- Strong customer service focus and skills.

- Excellent phone communication and interpersonal skills.

- Sales-oriented mindset with a proactive approach.

- Basic knowledge of marketing principles and strategies.

- Proficient in Microsoft Office Suite and customer relationship management (CRM) software.

IV. Personal Attributes

- Detail-oriented and organized.

- Ability to multitask and prioritize effectively.

- Positive attitude and willingness to learn.

- Team player with strong collaboration skills.

V. Application Process

- Interested candidates should submit a resume and cover letter outlining their relevant experience and interest in the position.

I’m looking forward to meeting you and hopefully working together!

Must have can do attitude and willing to help us get through the slow winter together.