Link Solutions is seeking an Operations Lead to join our team at Patuxent River, MD.Must be a U.S. Citizen DoD Secret Clearance requiredNon-remote (relocation incentive available)Our Operations Lead will serve as the coordinator for daily service delivery between Tier I and Tier II. You will be responsible for aligning performance with service delivery goals and organizing workforce resources against work requirements.  Responsibilities: Coordinate and manage service delivery activities across operational environments, ensuring compliance with service level agreements (SLAs). Monitor and report on call performance, workload distribution, and resource utilization, ensuring efficiency and responsiveness. Lead after-action reviews to identify root causes of disruptions and implement corrective measures. Drive continuous service improvement, introducing proven technologies and process enhancements to increase efficiency. Provide leadership, guidance, and mentorship to team leaders and technical staff, fostering a high-performance culture. Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.