Partner Success Specialist

30 Jun 2024

Vacancy expired!

Title: Partner Success Specialist (mid-level - 1-4 yrs of experience) Base Salary ranges: - $68k for minimum of 1 yr of experience - $85k maximum of for 4 yrs Location: 100% REMOTE (NOT allowed to work outside the USA) Status: Permanent or s per client requirements (if holder, must have been in the USA for the last 3 consecutive years with no travel outside the USA for longer than 30 days) Duties & Responsibilities:

The Partner Services team is responsible for the ensuring that all Partners can successfully manage their grants business using our system and service offerings. We bring value to their business by offering strategic guidance on grants business processes, policies and regulations, understanding business needs and offering creative solutions, and ensuring the successful end-to-end processing of grants from application to award. As a Partner Success Specialist, you will ensure Partner success by
  • Having a comprehensive understanding of and documenting the Partner's grants management business and operational objectives to include Partner roles and responsibilities, grants business functions, workflows, reports, and unique Partner needs.
  • Supporting business process gap analysis (FIT GAP) activities to identify Partner specific business process improvements and potential GrantSolutions systems/service enhancements.
  • Identifying and resolving end-user issues or other support needs through email, phone, chat or on-site meetings.
  • Conducting user acceptance or system testing on behalf the Partner in support of system releases.
  • Assisting the team with pertinent communications to Partners as it relates to their business process, system updates, or other grants management news.
Requirements
  • Bachelor's degree and 4 years of experience or the equivalent combination of education and experience
  • At least 3 years of experience working in a customer facing role
  • Apply technical troubleshooting experience to lead tasks associated with onboarding a new Partner
  • Proficient in MS products (Excel, Word, and PowerPoint) Salesforce and Visio is a plus
  • You will travel locally in/around the DC, Maryland, Virginia metro area
  • Candidate must obtain and maintain a Public Trust Clearance

  • ID: #43711064
  • State: Maryland Montgomryvlg 20877 Montgomryvlg USA
  • City: Montgomryvlg
  • Salary: USD TBD TBD
  • Job type: Contract
  • Showed: 2022-06-30
  • Deadline: 2022-08-28
  • Category: Et cetera