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- Having a comprehensive understanding of and documenting the Partner's grants management business and operational objectives to include Partner roles and responsibilities, grants business functions, workflows, reports, and unique Partner needs.
- Supporting business process gap analysis (FIT GAP) activities to identify Partner specific business process improvements and potential GrantSolutions systems/service enhancements.
- Identifying and resolving end-user issues or other support needs through email, phone, chat or on-site meetings.
- Conducting user acceptance or system testing on behalf the Partner in support of system releases.
- Assisting the team with pertinent communications to Partners as it relates to their business process, system updates, or other grants management news.
- Bachelor's degree and 4 years of experience or the equivalent combination of education and experience
- At least 3 years of experience working in a customer facing role
- Apply technical troubleshooting experience to lead tasks associated with onboarding a new Partner
- Proficient in MS products (Excel, Word, and PowerPoint) Salesforce and Visio is a plus
- You will travel locally in/around the DC, Maryland, Virginia metro area
- Candidate must obtain and maintain a Public Trust Clearance
- ID: #43711064
- State: Maryland Montgomryvlg 20877 Montgomryvlg USA
- City: Montgomryvlg
- Salary: USD TBD TBD
- Job type: Contract
- Showed: 2022-06-30
- Deadline: 2022-08-28
- Category: Et cetera