Position summaryThe Risk Manager is responsible for the day-to-day administration of the company’s insurance-related processes, with a primary focus on claims management, claims reporting, insurance documentation, and compliance tracking. This role serves as a central coordinator among internal stakeholders, hotel/property teams, owners, brokers, carriers, adjusters, vendors, and other third parties to ensure claims and insurance information are collected, tracked, reported, and escalated appropriately. Key responsibilitiesThe Risk Manager will manage Auberge’s claims administration process, including receiving and logging claims or incident notices, coordinating submission of claims and supporting documentation, maintaining claims tracking records, following up with brokers, carriers, adjusters, hotel owners, and internal teams, and escalating significant losses, coverage issues, claim denials, litigation threats, or unresolved matters. The Risk Manager will identify and collaboratively remediate gaps in processes and procedures for incident reporting and claims management.The role will prepare and maintain regular claims and risk management reports, including open claims status, claims aging, recently closed claims, outstanding action items, claim trends, recurring loss categories, property-level claim activity, and other reports requested by leadership.The Risk Manager will support insurance compliance tracking for hotel owners, managed homeowner associations, vendors, suppliers, contractors, and other third parties by requesting and organizing certificates of insurance, policies, binders, endorsements, and other evidence of coverage; monitoring expiration dates; identifying apparent gaps or deficiencies; and coordinating follow-up with responsible parties.The role will assist with the annual insurance renewal process in an administrative and coordination capacity by maintaining renewal calendars, collecting underwriting information, organizing loss runs and exposure data, tracking renewal documentation, and maintaining renewal-related records.The Risk Manager will maintain organized electronic records of insurance and claims documentation, including certificates, policies, binders, endorsements, claims correspondence, loss runs, renewal materials, compliance reports, and claims tracking reports.The Risk Manager will coordinate with Legal on claims, coverage, and tracking of insured legal matters, including providing coverage information, reviewing insurance provisions in contracts, supporting panel coverage and defense arrangements, and tracking related legal expenses against applicable retentions.The Risk Manager will serve as a key communication point for routine insurance, claims, and compliance matters, ensuring timely follow-up and appropriate escalation of material issues to company leadership.Responsibilities excluded from this roleThis position does not include the responsibility for defining insurance strategy, insurance purchasing decisions, negotiating or placing coverage, binding or modifying policies, making final coverage determinations, settling claims, approving exceptions to insurance requirements, or making final vendor approval or contract enforcement decisions.