Sales & Customer Service Associate

We are currently accepting resumes for Front Desk Associate with Customer Service, Sales and Hospitality experience, who enjoy creating lasting experiences for our guests.We’re looking for individuals who genuinely enjoy providing impeccable service by creating a customized experience that exceeds our guests' expectations.Each day will be unique, requiring an ability to prioritize, multitask, think creatively, take initiative, and employ a diverse set of skills.Our Front Desk Associates bring positive energy to each guest experience, resolve concerns quickly and effectively, and make everyone feel welcome and appreciated.ADDITIONAL RESPONSIBILITIES:Greeting Guests, Answering phones, Booking Experiences, Sales and Promoting our Corporate Wellness Program

Display exceptional knowledge of spa products and services offered

Upholding our core values of optimism, gratitude, excellence, consistency and empathy.

Reports to and takes direction from the Assistant Manager; takes direction from Lead Front Desk Associates

Ideal candidate is outgoing, self-motivated, enthusiastic with a professional, polished appearance and a passion for delivering exceptional guest service

Qualified candidates will:Strong customer service skills

Position continually requires demonstrated poise, service with a smile, tact and diplomacy

Previous day spa, salon, retail, luxury, call center or reservation booking experience in a fast-paced service environment

Excellent communication skills

Positive attitude and enthusiasm

Team player with good organizational and interpersonal skills

Strong PC and keyboarding skills

Able to handle multiple duties simultaneously

Available to work varied shifts (evenings and weekends)

Communications and Personal InteractionsHave a strong customer service orientation and be able to communicate effectively with members and guests, prospective clients, vendors, and the franchised location’s management and team.

Maintain client confidentiality and professionalism.

Ability to quickly assess client's needs.

Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.Job ID: 2022-160295 External Company URL: www.massageenvy.com Street: 140 Englar Rd. Street 2: Suite 21 Post End Date: 5/31/2022