Sales Manager (SMB/Customer Success)

Calling all innovators – find your future at Fiserv.We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.Job TitleSales Manager (SMB/Customer Success)What does a successful Sales Director do at Fiserv?We are seeking a dynamic and results-driven Sales Manager to lead our cross sales team in an inside sales environment. The ideal candidate will have a strong background in sales management, a passion for technology solutions, and a proven track record of upselling and cross-selling Hardware Technology, Value-Added Services (VAS) and Software as a Service (SaaS) to SMB clients. The Sales Manager will be responsible for driving revenue growth, developing sales strategies, and mentoring a team of sales professionals.What you will do:

Lead, manage, and motivate a cross sales team to achieve and exceed sales targets for Hardware, VAS and SaaS solutions.

Develop and implement effective sales strategies and processes to maximize upsell and cross-sell opportunities within the SMB market.

Train, coach, and mentor sales representatives to enhance their product knowledge, sales skills, and overall performance.

Monitor and analyze sales metrics to identify areas for improvement and provide actionable insights to the team.

Collaborate with marketing, product development, and customer success teams to align sales efforts with company goals and customer needs.

Foster a customer-centric culture within the team, ensuring high levels of customer satisfaction and retention.

Stay up-to-date with industry trends, competitive landscape, and emerging technologies to keep the team informed and competitive.

Prepare and deliver regular sales reports, forecasts, and presentations to senior management.

What you will need to have:

Bachelor’s degree in Business, Marketing, or a related field (MBA is a plus).

Proven experience (5+ years) in sales management, preferably within the VAS and SaaS solutions space.

Demonstrated success in upselling and cross-selling to SMB clients.

Strong leadership skills with the ability to inspire and drive a high-performing sales team.

Excellent communication, negotiation, and interpersonal skills.

Proficient in CRM software and sales analytics tools.

Results-oriented mindset with a track record of meeting and exceeding sales targets.

Ability to thrive in a fast-paced, dynamic environment.

Salary Range:-These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.Thank you for considering employment with Fiserv. Please:

Apply using your legal name

Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune ® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.Our commitment to Diversity and Inclusion:Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Warning about fake job posts:Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.