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- Bachelor's degree and at least 1 year of inside sales/Customer Support experience, OR a minimum of 2 years inside sales experience.
- E1, Portal & EDI Experience.
- Experience working with internal and external customers (both domestic and international) in a professional manner with a strong focus on process improvement.
- Building strong customer relationships and ensuring a positive customer experience.
- Demonstrated knowledge of ERP systems, quality systems, and other supporting systems including generating system reports (order status, shipment reports, etc.)
- Self-motivated and resourceful with a proven ability to work independently and within a team environment.
- Effective communication skills (both oral and written) including listening skills.
- Flexibility, prioritization, organizational, follow-through and multitasking skills to accommodate a large, complex workload using good judgement to make sound decisions with a strong attention to detail.
- Order process management, entering data into internal systems. Set up, implement, manage, and support E-commerce. Create and manage BA’s, debit notes, credit notes and invoicing where required.
- Be technology savvy – with the ability to understand customer ordering behaviors and work with team to utilize automated solutions for their future ordering needs.
- Independently handling basic inquiries (including standard part quotations).
- Providing customer phone support and ensuring phone coverage.
- Order management and Purchase Order review.
- Processing customer complaints in a timely and effective manner.
- Providing feedback and actively participating in process improvements.
- Partnering with cross functional members of the Account and product teams (i.e., inside sales, field sales, planners, finance, and product specialists).
- Be passionate about providing inside sales support for products that are the highest quality and value in their class.
- Be energized by working for a world-class manufacturer and collaborating on cross-functional teams.
- Recognize the importance of building and maintaining strong interpersonal relationships.